Customer Service Representative

2 days ago


Glen Allen, Virginia, United States Thalhimer Full time
Job Summary

We are seeking a highly organized and detail-oriented Reception and Administrative Assistant to join our team at Thalhimer. The successful candidate will provide exceptional customer service, manage incoming deliveries, and handle telephone calls with professionalism and poise.

Key Responsibilities
  • Answer all incoming telephone calls and handle as required, maintaining a professional and courteous demeanor.
  • Greet clients and visitors, ensuring they reach their destination while maintaining security within the office.
  • Follow proper procedures for opening and closing the switchboard, opening unidentified mail, and processing mailers as needed.
  • Monitor scheduling of conference rooms, maintain the reception desk and lobby appearance, and verify phones are charging daily.
  • Assist the Accounting department with tasks such as entering edit reports on a spreadsheet, separating rent coupons, and updating certificates of insurance.
Requirements
  • Minimum of two years' work-related experience.
  • Professional telephone manner and customer service experience.
  • Experience with high-volume, multi-line computerized telephone systems.


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