Customer Experience Senior Account Manager

3 weeks ago


Raleigh, North Carolina, United States Datawatch Systems Full time
Customer Experience Senior Account Manager Job Description

As a key member of our team at Datawatch Systems, you will play a pivotal role in ensuring our customers receive the best possible experience. In this role, you will be responsible for meeting established metrics for customer satisfaction, ensuring the highest level of customer satisfaction.

Key Responsibilities:

  • Engage deeply with customers and Datawatch subject matter experts to understand their needs and drive customer satisfaction.
  • Deliver exceptional customer solutions and experiences, championing cross-selling efforts and collaborating with teammates.
  • Be the voice-of-the-customer and provide guidance to customers while resolving challenges, identifying and steering upsell opportunities.
  • Take personal ownership of customer outcomes, serving as the gatekeeper for your accounts.
  • Train team members on systems and processes when requested.
  • Provide the best customer experience and align with business goals and objectives.
  • Suggest continuous improvement efforts and enhance customer experiences, ensuring adherence to processes and strategies.
  • Follow guidelines of workflows and work towards time-saving strategies.
  • Engage as a cohesive, collaborative team member across the group.
  • Act as a Project Manager, ensuring accountability and timely execution to all customer inquiries.
  • Ability to work outside of standard business hours in support of customer inquiries/business needs.
  • May be required to travel for extended periods of time.

Requirements:

  • 2+ years of experience in a Customer Service/Experience/Success teams, with a proven track record of highest customer satisfaction.
  • 2+ years of hands-on experience in customer-facing technical role.
  • Genuinely compassionate about the experiences you create, with an authentic customer service mindset.
  • Strong communication and presentation skills.
  • Ability to thrive in dynamic, fast-paced environments and navigate change, ensuring a strategic focus on customer success and consistently exceeding business objectives.
  • Organized and detail-driven.
  • Proven track record of collaboration within cross-functional teams.
  • Prior customer service/account management experience.
  • Strong presentation and customer skills, with a clear ability to establish credibility.
  • Excellent writing and speaking skills.
  • Strong skills with Microsoft Suite tools.
  • Experience in Commercial real estate is a plus.

About Datawatch Systems:

Datawatch Systems is a leading provider of innovative solutions for customer experience and success. We are committed to delivering exceptional customer experiences and exceeding business objectives.



  • Raleigh, North Carolina, United States Datawatch Systems Full time

    Job Title: Senior Account Manager Customer ExperienceJob Summary:As a Senior Account Manager Customer Experience, you will be responsible for ensuring our customers receive the best experience. In this role, you will be responsible for meeting established metrics for the group - ensuring the highest customer satisfaction.Key Responsibilities:- Share insight...


  • Raleigh, North Carolina, United States KI FINANCE INC Full time

    Job Title: Senior Wholesale Account ManagerJob Summary:KI FINANCE INC is seeking a skilled Senior Wholesale Account Manager to join our team. The ideal candidate will have a strong background in customer account management, with a focus on the wholesale equipment stocking finance industry.Key Responsibilities:* Build and maintain long-term relationships with...


  • Raleigh, North Carolina, United States Pendo Full time

    Pendo is seeking a Customer Experience Operations Manager to help further operationalize and scale the business.The ideal candidate will have a bias to act, be a problem solver, and be enthusiastic about partnering cross-functionally to build programs that support a high-growth, high-efficiency company.Key Responsibilities:Build measurement and tracking of...


  • Raleigh, North Carolina, United States Avient Full time

    Job SummaryThe Avient Senior Accounts Manager is responsible for driving profitable growth through commercial management and sales of Avient Specialty Engineered Material rigid and TPE plastic solutions to top manufacturers in the Energy, Building and Construction, and Telecom industries. This role requires strategic planning, sales, and account management...


  • Raleigh, North Carolina, United States Tews Of America Corp Full time

    Job OverviewTews of America Corp is seeking a highly motivated and experienced Senior Account Manager to drive sales growth by developing and maintaining relationships with new and existing customers in the manufacturing sector.Key ResponsibilitiesIdentify and pursue new business opportunities by understanding customer needs and promoting our product...


  • Raleigh, North Carolina, United States LanceSoft Inc Full time

    Job Title: Senior Accountant Deductions Management Location: Raleigh, North Carolina (Hybrid - T/W/Th on site) Duration : 12 months contract Pay Range : $50.00 USD hourly on W2Position Overview:The Accounts Receivable Senior Accountant Deductions Management, Global Financial Solutions, will be responsible for deductions management, managing collections,...

  • Accounting Senior

    4 weeks ago


    Raleigh, North Carolina, United States Frontier Auto Parts Full time

    Accounting SeniorFrontier Auto Parts is seeking an experienced Senior Accounting professional to support our team in the Raleigh region. The ideal candidate will have 2+ years of relevant experience, excellent communication skills, and proficiency in Microsoft Dynamics Navision or Business Central. Key Responsibilities: Verify orders and print invoices...


  • Raleigh, North Carolina, United States Eventus WholeHealth Full time

    Job Summary:Eventus WholeHealth is seeking a highly skilled Customer Account Manager to join our team. The ideal candidate will have a strong background in post acute healthcare and a proven track record of account retention and revenue growth.Key Responsibilities: Develop and maintain strong relationships with skilled nursing and assisted living facilities...


  • Raleigh, North Carolina, United States Pendo Full time

    About the RolePendo is seeking a Customer Experience Operations Manager to join our team. As a strategic leader, you will play a critical role in driving customer value, retention, and growth.Key ResponsibilitiesDevelop and execute vision and strategies to drive customer success and growth.Establish and operationalize scalable and repeatable processes across...


  • Raleigh, North Carolina, United States Relay Full time

    Customer Success ManagerRelay, a Raleigh-based tech startup, is seeking a Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for managing a portfolio of enterprise customer accounts, including onboarding, full lifecycle management, and support of products and services.Key Responsibilities:Manage a...


  • Raleigh, North Carolina, United States Pendo Full time

    About the RolePendo is seeking a Customer Experience Operations Manager to help further operationalize and scale the business. This role will partner closely with our Services and Customer Success leaders to build and execute the strategy and operations of the CX organization.Key ResponsibilitiesDevelop and Execute Vision and Strategies: Drive customer...


  • Raleigh, North Carolina, United States Frontier Auto Parts Full time

    Accounting Senior ProfessionalAt Frontier Auto Parts, we are seeking an experienced Senior Accounting professional to support our team in providing quality auto body collision parts to repair shops in the Raleigh region. The ideal candidate will have 2+ years of relevant experience, excellent communication skills, and proficiency in Microsoft Dynamics...


  • Raleigh, North Carolina, United States Withum Smith+Brown Full time

    Unlock Your Potential with WithumWe are seeking a highly skilled Forensic Accounting Senior Manager to join our Forensic and Valuation Services Group. As a key member of our team, you will be responsible for leading economic damages and business disputes projects, providing expert testimony, and developing innovative solutions to complex problems.Key...


  • Raleigh, North Carolina, United States Relay Full time

    Customer Success Manager Job DescriptionRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager to thrive in a dynamic, high-growth start-up environment.Our cloud platform is designed to empower frontline workers, making them better, faster,...


  • Raleigh, North Carolina, United States Jobot Full time

    Job Summary:This is a Senior Corporate Accountant position with Jobot, a rapidly growing company in Raleigh, NC. The successful candidate will oversee corporate accounting operations, including treasury, accounts payable, accounts receivable, corporate accounting, and financial statement close processes. The Senior Accountant will also supervise two staff...


  • Raleigh, North Carolina, United States Lumen Full time

    About LumenLumen is a leading provider of digital solutions, connecting people, data, and applications with speed, security, and ease. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.Job SummaryWe are seeking a highly skilled Senior Account Director to join our team. As a key member of our sales...


  • Raleigh, North Carolina, United States Jobot Full time

    Hybrid Accounting OpportunityThis is a unique chance to join a rapidly growing company in Raleigh, NC, as a Senior Corporate Accountant. If you're looking for a job with a hybrid and flexible schedule, no micromanagement, and an excellent company culture, this is the opportunity for you.Why Choose This Role?• Hybrid schedule with 2 days onsite weekly•...


  • Raleigh, North Carolina, United States Relay Full time

    Customer Success ManagerRelay, a Raleigh-based tech startup, is revolutionizing the way we communicate. We're on a mission to make a meaningful impact, and we're seeking a Customer Success Manager to thrive in a dynamic, high-growth start-up environment.Our cloud platform is designed to empower frontline workers, and we're looking for someone who can help us...


  • Raleigh, North Carolina, United States Ledgent Finance & Accounting Full time

    Job SummaryWe are seeking a highly skilled Senior Accounting Professional to join our team at Ledgent Finance & Accounting. The ideal candidate will have 3 or more years of experience in Staff Accounting, with a focus on commercial property management.Key Responsibilities:Review and approve vendor invoices for property number, coding, description, and...


  • Raleigh, North Carolina, United States Vontier Full time

    Senior Benefits Accountant Job DescriptionThe Senior Benefits Accountant is a key member of the Vontier team, responsible for the administration and accounting for payroll and employee benefits.Responsibilities:Oversee the accounting and financial reporting for payroll and employee benefit plans, including equity compensation plans, health insurance,...