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Customer Experience Senior Account Manager
4 weeks ago
Job Summary:
As a Senior Account Manager Customer Experience, you will be responsible for ensuring our customers receive the best experience. In this role, you will be responsible for meeting established metrics for the group - ensuring the highest customer satisfaction.
Key Responsibilities:
- Share insight and lessons-learned with your counterparts and other departments as needed.
- Be the voice-of-the-customer and provide guidance to our customers while resolving challenges.
- Identify and steer upsell opportunities.
- Serve as the gate keeper for your accounts, taking personal ownership of customer outcomes.
- When requested, train team members on systems and processes.
- Provide the best customer experience and align with business goals and objectives.
- Suggest continuous improvement efforts and enhance customer experiences, while ensuring adherence to processes and strategies.
- Follow guidelines of workflows and working towards time-saving strategies.
- Engage as a cohesive, collaborative, team member across the group.
- Act as a Project Manager, ensuring accountability and timely execution to all customer inquiries.
- Ability to work outside of standard business hours in support of customer inquiries / business needs.
- May be required to travel for extended periods of time.
Requirements:
- 2+ years of experience in a Customer Service/Experience/Success teams, with a proven track record of highest customer satisfaction.
- 2+ years of hands-on experience in customer-facing technical role.
- Genuinely compassionate about the experiences you create, with an authentic customer service mindset.
- Strong communication and presentation skills.
- You thrive in dynamic, fast-paced environments and are known for effortlessly navigating and leading through change, ensuring a strategic focus on customer success and consistently exceeding business objectives.
- Organized and detail driven.
- Proven track record of collaboration within cross functional teams.
- Prior customer service/account management experience.
- Strong presentation and customer skills, with a clear ability to establish your credibility.
- Excellent writing and speaking skills.
- Strong skills with Microsoft Suite tools.
- Experience in Commercial real estate is a plus.
About Datawatch Systems:
Datawatch Systems is a leading provider of customer experience solutions. We are committed to delivering exceptional customer experiences and exceeding business objectives.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and experienced Senior Account Manager Customer Experience, please submit your application, including your resume and cover letter, to [insert contact information].
