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Concierge / Receptionist (Senior Living)

2 months ago

Waukesha, Wisconsin, United States New Perspective Senior Living Full time

**About New Perspective Senior Living**

We are a growing company serving over 2,000 seniors today with a goal of reaching 10,000 by 2025. Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others. We have a culture of servant leadership and collaboration that supports each team member's personal and professional development.

**Job Summary**

We are seeking a highly motivated and compassionate individual to join our team as a Concierge / Receptionist. As a key member of our community team, you will provide exceptional first impressions, act as the hospitality ambassador for the entire community, and offer business office support.

**Responsibilities**

  • Provide exceptional customer service to residents, families, and visitors
  • Answer incoming calls and direct them to the appropriate destination
  • Perform general clerical functions, including typing, memos, filing, and processing facility mail
  • Screen and direct all visitors
  • Communicate and interact with guests, residents, families, and team members in a kind, respectful, and effective way
  • Champion hospitality and deliver excellent customer service
  • Ensure an attractive home environment exists at all times

**Requirements**

  • High school diploma or equivalency preferred
  • Ability to read, write, speak, and understand the English language
  • Empathy for the challenges experienced by residents, families, and team members
  • Demonstrated computer skills and ability to interact with electronic devices
  • Ability to communicate effectively verbally and in writing
  • Ability to handle multiple tasks simultaneously

**Benefits**

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Company-paid basic life insurance
  • Voluntary short-term disability
  • Company-paid long-term disability
  • Health reimbursement account/health savings account
  • Flexible spending accounts
  • Education assistance
  • Leadership development and career advancement
  • Real-time access to earned wages
  • Referral bonuses
  • Employee assistance program

**Our Hiring Process**

  • Application (5-10 minutes)
  • Phone screening (20 minutes)
  • In-person interview (45 minutes)
  • Job offer