Senior Customer Sales Representative

5 days ago


Lubbock, Texas, United States Genuine Parts Company Full time
Job Summary:
Motion Industries is seeking a highly skilled Senior Customer Sales Representative to join our team. As a Senior Customer Sales Representative, you will be responsible for processing customer orders accurately and in a timely manner to ensure customer satisfaction. This role requires strong customer service and communication skills, as well as the ability to multi-task and manage time effectively.

About the Job:
This position works more than 50% of the time at the customer location, interacting with customers to obtain and fulfill orders correctly. You will also interact with suppliers to obtain pricing for items and partner with Account Representatives to ensure customer satisfaction. In addition, you may assist customers by troubleshooting via telephone or email and identifying correct parts.

Responsibilities:
* Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
* Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
* Ensures identification and sale of Motion Industries' assets. In some cases may have to locate a product.
* Influences Motion Industries' Gross Profit through negotiating the sale price and purchase price, within certain parameters.
* Proactively generates sales by actively promoting Motion Industries' products to existing customers.
* Expedites backorders. May pull inventory and prepare order for shipment to customer.
* May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
* Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders.

Requirements:
* Typically requires a high school diploma or GED.
* Excellent customer service and communication skills required.
* Ability to multi-task and time management skills required.
* Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
* Good driving record required.
* Reliability, organization, and attention to detail required.

Compensation:
We offer an estimated salary of $55,000 - $65,000 per year, depending on experience and qualifications.

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