Customer Experience Representative
3 days ago
We are seeking a highly motivated Customer Experience Representative to join our team at 7Crew Enterprises. This role is ideal for individuals who are passionate about delivering exceptional customer service and creating a positive experience for every interaction.
**About the Role:**
The Customer Experience Representative will be responsible for providing top-notch service to customers, ensuring their needs are met, and exceeding their expectations. This involves handling customer inquiries, resolving issues, and promoting our products and services.
**Key Responsibilities:**
- Provide exceptional customer service through phone, email, or in-person interactions
- Analyze customer needs and provide personalized solutions
- Upsell and cross-sell products and services to increase revenue
- Resolve customer complaints and concerns in a timely and professional manner
**Requirements:**
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to work in a team-oriented environment
- Basic math skills and accuracy with handling cash and operating a point-of-sale system
**What We Offer:**
- A competitive salary of $12-$15 per hour, based on experience
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- A comprehensive benefits package, including medical, dental, and vision insurance
- A generous paid time off policy
**Schedule Requirements:**
- Must be available to work a flexible schedule, including weekends and holidays
- Must be able to work up to 30 hours per week
**Physical Setting:**
- Coffee shop environment
**Supplemental Pay:**
- Tips
**Work Location:** One location
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