Customer Experience Representative

3 days ago


Lubbock, Texas, United States 7Crew Enterprises Full time

We are seeking a highly motivated Customer Experience Representative to join our team at 7Crew Enterprises. This role is ideal for individuals who are passionate about delivering exceptional customer service and creating a positive experience for every interaction.

**About the Role:**

The Customer Experience Representative will be responsible for providing top-notch service to customers, ensuring their needs are met, and exceeding their expectations. This involves handling customer inquiries, resolving issues, and promoting our products and services.

**Key Responsibilities:**

  • Provide exceptional customer service through phone, email, or in-person interactions
  • Analyze customer needs and provide personalized solutions
  • Upsell and cross-sell products and services to increase revenue
  • Resolve customer complaints and concerns in a timely and professional manner

**Requirements:**

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work in a team-oriented environment
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system

**What We Offer:**

  • A competitive salary of $12-$15 per hour, based on experience
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A generous paid time off policy

**Schedule Requirements:**

  • Must be available to work a flexible schedule, including weekends and holidays
  • Must be able to work up to 30 hours per week

**Physical Setting:**

  • Coffee shop environment

**Supplemental Pay:**

  • Tips

**Work Location:** One location



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