Customer Service Representative

13 hours ago


Orange City, Florida, United States Civco Rt Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Civco RT. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities
  • Process customer orders and respond to customer inquiries in a timely and professional manner.
  • Assist in sending out and recording demo equipment to field representatives and customers.
  • Follow up with customers to ensure their needs are met and resolve any issues that may arise.
  • Work closely with the Inside Sales team to ensure seamless communication and coordination.
  • Receive, resolve, and document customer complaints and coordinate product returns.
  • Communicate accurate ship dates to customers and field calls regarding returns, repairs, and tracking packages.
  • Assist in the daily operation of the department and provide feedback to management on customer interactions.
  • Proactively engage in increasing product and industry knowledge on Radiation Oncology.
Requirements
  • Minimum of a high school diploma or GED.
  • Two+ years of customer service experience.
  • Excellent written and oral communication skills.
  • Strong interpersonal and teamwork skills.
  • Attention to detail and ability to multitask.
  • Proficiency in Microsoft Office software.
  • Ability to type 40 wpm and 10-key.
What We Offer
  • Competitive salaries and incentive plans.
  • Great benefits and perks, including medical, dental, and vision insurance.
  • Tuition reimbursement and a 401(k) plan with matching.
  • Generous paid time off and holiday plans.
  • Employee stock purchase program and Employee Assistance Program.
Work Environment

The work environment is moderate, with occasional noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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