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Customer Service Representative

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Orange Park, Florida, United States Local Fare Jax Llc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Care Representative at Local Fare Jax LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, ensuring their satisfaction with our farm-to-home delivery service.

Key Responsibilities
  • Member Support: Respond to member inquiries, resolve issues, and provide personalized support to ensure a positive experience.
  • Order Management: Assist members with customizing their deliveries, recommending seasonal produce, and ensuring accurate order fulfillment.
  • Communication: Effectively communicate with members, farmers, and internal teams to ensure seamless operations and high-quality service.
  • Problem-Solving: Proactively identify and resolve issues, escalating concerns to management as needed.
  • Team Collaboration: Work closely with the customer service team to achieve shared goals and objectives.
Requirements
  • Customer Service Experience: Proven track record of providing exceptional customer service in a fast-paced environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with diverse stakeholders.
  • Problem-Solving: Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Teamwork: Ability to work collaboratively as part of a close-knit team, with a focus on achieving shared goals.
  • Local Food Knowledge: Passion for local food, sustainability, and supporting small farms.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.
  • Fun Work Environment: Collaborative and dynamic work environment with a focus on teamwork and customer satisfaction.
  • Delicious Discounts: Discounts on our farm-fresh deliveries, because who doesn't love free food?