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Energy Efficiency Customer Support Specialist

2 months ago

Jefferson City, Missouri, United States AdNetAccountNet Inc. Full time
About Us:

AdNet/AccountNet, Inc. is a management consulting firm established in 1990, recognized as an 8(a), WOSB, LGBTE, and WBE owned entity. We excel in merging exceptional talent with the evolving needs of the workplace, offering top-tier staffing and executive search solutions.

Position Title: Bilingual Customer Service Representative (Remote)

Role Overview:

As a Customer Service Representative, our successful team members engage in various dynamic areas aimed at providing an outstanding customer experience within the commercial energy sector. Our dedicated energy team is committed to delivering exceptional service through timely and precise processing of energy efficiency applications, alongside comprehensive customer support in a specialized and technical setting. Responsibilities include meticulous evaluations of energy incentive applications for eligibility, finalizing energy applications and associated payments, and providing inbound and outbound assistance for applicants and program participants through phone and online chat, as well as other back-office processing support for our utility clients and their customers. The daily responsibilities for this role necessitate a strong focus on incoming and repetitive data while maintaining a keen attention to detail.

We pride ourselves on delivering best-in-class customer and client support through our specialized energy efficiency team, utilizing advanced call center technology, online chat, and efficient business processes within a paperless environment. Our team members are highly trained, customer-focused professionals eager to enhance their knowledge and expertise in the unique field of energy efficiency customer support.

Key Responsibilities:
  • Engage in non-scripted customer interactions via phone, email, and software chat applications.
  • Conduct professional outreach.
  • Assist customers with inquiries regarding energy applications and program details.
  • Perform additional administrative tasks as assigned.
Minimum Qualifications:
  • High school diploma.
  • 2+ years of professional work experience.
  • Proficiency in MS Word, Excel, and other MS Office Suite applications for 2+ years.
  • Ability to pass a background check.
Preferred Qualifications:
  • Previous experience in business processing or back-office operations is strongly preferred.
  • Capability to accurately process applications in a highly repetitive environment.
  • Prior experience in sales or customer service is advantageous.
  • Computer skills including data entry with a high degree of accuracy and speed, as well as database navigation, are preferred.
  • Strong written and verbal communication skills are essential.
  • Exhibit a high energy level, positive attitude, and enthusiasm while collaborating with team members, customers, and program participants.
  • Experience working with a diverse range of program participants, from homeowners to contractors, to troubleshoot application requirements.
  • Ability to identify, define, and resolve issues promptly, gathering and analyzing information skillfully to develop alternative solutions.
  • Capability to work independently and collaboratively.
  • Strong organizational and analytical skills.
  • Typing speed of 45 to 50 words per minute is preferred.
  • Team player with the ability to thrive in a fast-paced environment.
  • Exceptional interpersonal skills, including courtesy, professionalism, and a cooperative attitude, are required.
  • Flexibility to manage multiple priorities and work limited overtime as necessary.
  • Able to sit for extended periods.
  • Demonstrates pride in the ability to positively impact the lives of program participants.
  • Desire and capability to quickly learn about the energy sector.
We are committed to fostering diversity and equality within our team. We believe that a variety of backgrounds, skills, and perspectives enhance our work. Building a culture of equality is not only the right thing to do, but it also contributes to our success.