Host

4 weeks ago


Las Vegas, Nevada, United States Virgin Hotels Full time
Job Title: Host

At Virgin Hotels, we're looking for a skilled and charismatic Host to join our team. As a Host, you will be the first point of contact for our guests, setting the tone for their entire dining experience.

Key Responsibilities:
  • Welcome guests to the venue and ensure a warm and welcoming atmosphere
  • Provide accurate wait times and monitor waiting lists to ensure seamless service
  • Manage reservations and coordinate with wait staff to ensure efficient seating
  • Escort customers to assigned dining or bar areas and provide menus and announcements
  • Greet customers upon their departure and ensure a positive farewell
  • Coordinate with wait staff to ensure proper service and maintain a clean reception area
  • Cater to guests who require extra attention, such as children or elderly guests
  • Answer incoming calls and address customers' queries in a professional and friendly manner
  • Assist wait staff as needed and ensure that items are fully stocked and equipment is in good working condition
  • Strong knowledge and consistent use of health and safety regulations and standards
  • Ability to work cooperatively and effectively in a team and maintain a clean and safe work area
  • Participate in seamless operation between BOH and FOH staff members to ensure proper service to our guests
Requirements:
  • Strong communication skills, including spelling and grammar in English
  • Ability to move quickly and efficiently through the dining room and potentially kitchen
  • Work environment is noisy, must constantly receive and communicate information
  • Ability to bend, stoop, balance, and reach-ins necessary
  • Job requires lifting/carrying max weight of 30lbs
  • Stand for a period of 8 to 10 hours continuously
  • Knowledge of health and safety rules in a kitchen
  • A team player with good communication skills
  • Patient with an ability to stay positive under pressure
  • Understanding of restaurant etiquette
  • Experience in managing reservations
  • Demonstrable customer-service skills
  • Excellent communication skills (via phone and in-person)
  • Strong organizational skills with the ability to monitor the entire dining and bar area
Preferred Qualifications:
  • Additional foreign language
  • Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
  • Ability to work a flexible schedule
  • Ability to stand and walk for full shift

Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer.


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