Host
4 weeks ago
At Virgin Hotels, we're looking for a skilled and charismatic Host to join our team. As a Host, you will be the first point of contact for our guests, setting the tone for their entire dining experience.
Key Responsibilities:- Welcome guests to the venue and ensure a warm and welcoming atmosphere
- Provide accurate wait times and monitor waiting lists to ensure seamless service
- Manage reservations and coordinate with wait staff to ensure efficient seating
- Escort customers to assigned dining or bar areas and provide menus and announcements
- Greet customers upon their departure and ensure a positive farewell
- Coordinate with wait staff to ensure proper service and maintain a clean reception area
- Cater to guests who require extra attention, such as children or elderly guests
- Answer incoming calls and address customers' queries in a professional and friendly manner
- Assist wait staff as needed and ensure that items are fully stocked and equipment is in good working condition
- Strong knowledge and consistent use of health and safety regulations and standards
- Ability to work cooperatively and effectively in a team and maintain a clean and safe work area
- Participate in seamless operation between BOH and FOH staff members to ensure proper service to our guests
- Strong communication skills, including spelling and grammar in English
- Ability to move quickly and efficiently through the dining room and potentially kitchen
- Work environment is noisy, must constantly receive and communicate information
- Ability to bend, stoop, balance, and reach-ins necessary
- Job requires lifting/carrying max weight of 30lbs
- Stand for a period of 8 to 10 hours continuously
- Knowledge of health and safety rules in a kitchen
- A team player with good communication skills
- Patient with an ability to stay positive under pressure
- Understanding of restaurant etiquette
- Experience in managing reservations
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Additional foreign language
- Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
- Ability to work a flexible schedule
- Ability to stand and walk for full shift
Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer.
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