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Client Relations Coordinator

2 months ago

Chandler, Arizona, United States Generations Home Care Full time
Job Overview

Client Relations Coordinator for Generations Home Care, LLC

Generations Home Care, LLC is a dynamic, owner-operated organization dedicated to providing non-medical, in-home care services for adults and seniors. Our leadership team comprises strong women who empower others to thrive. We prioritize exceptional customer service for our clients, caregivers, and referral sources, ensuring care, compassion, and support are at the forefront of our mission.

The Client Relations Coordinator will play a crucial role in managing case staffing and delivering administrative support to the ownership and management teams. Collaborating closely with our Recruitment and Retention Director and Community Care Liaison, we foster a supportive team environment where every member contributes to our collective success. Generations Home Care, LLC values and recognizes the hard work of our entire team.

Key Responsibilities:

  • Professionally handle all inquiries from clients and caregivers
  • Develop and maintain the staffing schedule for caregivers
  • Build strong relationships with staff, clients, and referral sources
  • Serve as the first point of contact for incoming calls
  • Manage and triage calls from caregivers, clients, and prospects
  • Ensure caregiver compliance with our scheduling system
  • Lead initiatives for our Veteran Services, including a bonus program
  • Assist with various administrative tasks and projects as needed
  • Maintain accurate database and file information for caregivers and clients
  • Work with the leadership team to meet client staffing requirements
  • Provide updates to Owners, Recruitment and Retention Director, and Community Care Liaison
  • Participate in on-call duties on a rotational basis, including weekends (Weekend Bonus Pay)

Qualifications:

  • Experience in scheduling or staffing, preferably in home care or healthcare
  • Familiarity with VA home care program authorizations is advantageous
  • Quick learner with strong problem-solving and critical thinking abilities
  • High attention to detail and a strong work ethic
  • Professional demeanor and outstanding verbal and written communication skills
  • Exceptional customer service and interpersonal skills
  • Organized with the ability to manage multiple tasks
  • Able to work independently and thrive in a fast-paced team environment
  • Demonstrated leadership and management skills, fostering strong relationships with colleagues
  • Proficient in basic computer software; experience with ClearCare is a plus
  • Flexible, reliable, and a true team player

Benefits:

  • Flexible work schedule
  • Positive work environment
  • Manageable caseload
  • Ability to set your own schedule
  • Competitive salary
  • Bonus opportunities
  • Results-oriented time off
  • Accrued sick leave
  • 401K plan

Job Type: Full-time

Pay: $50,000-$53,000 annually with potential earnings exceeding $55,000

Supplemental Pay: Bonus staffing program and weekend bonuses for on-call duties

Keywords: flexibility, assessment, time management, scheduler, home health, client care manager, patient care coordinator, health care, social services, case management, networking, critical thinker

Company Overview

Generations Home Care, LLC is a growing business that believes in teamwork and supporting the communities we serve. We provide in-home care and support to individuals aging in place, assist with staffing for assisted living and rehabilitation facilities, and offer services for Veterans.