Store Operations Manager

1 day ago


Peoria, Illinois, United States Walgreens Full time
Job Summary

As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store during your shift. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment.

Key Responsibilities

* Opens and closes the store, including starting up required systems and ensuring the floor and stock room are ready for the business day
* Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers
* Models and delivers a distinctive and delightful customer experience

Customer Experience

* Engages customers and patients by greeting them and offering assistance with products and services
* Resolves customer issues and answers questions to ensure a positive customer experience

Operations

* Responsible for holding store keys to open and close without management as necessary
* Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received

Training & Personal Development

* Attends training and completes PPLs requested by Manager
* Obtains and maintains valid PTCB certification or pharmacy license as required by state

Communications

* Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present
* Reports disciplinary issues and customer complaints to management

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