Director of Home Care Services

3 weeks ago

San Francisco, California, United States Jewish Family and Children's Services Full time
Director of Home Care Job Description

Jewish Family and Children's Services is seeking a highly skilled and experienced Director of Home Care to lead our Home Care program. The successful candidate will be responsible for delivering high-quality home care services to older adults, ensuring regulatory compliance, and driving program growth.

Key Responsibilities:
  • Oversee all aspects of the Home Care program, including developing strategic direction, driving process improvements, and ensuring effective service delivery to elderly clients and their families.
  • Develop, implement, and monitor performance initiatives utilizing a continuous quality improvement approach to ensure alignment with organizational standards and goals.
  • Maintain high levels of client and family satisfaction by engaging in regular communication, addressing concerns promptly, and resolving issues effectively.
  • Collaborate with Marketing and Business Development teams to promote home care services, build referral relationships, and enhance brand awareness.
  • Lead organizational change efforts to enhance service delivery, client care, and operational efficiency.
  • Recruit, train, and supervise a team of home care professionals, including Staffing Coordinators, Home Care Specialists, RN Supervisors, recruitment staff, and caregivers, ensuring compliance with JFCS Private Duty policies and procedures.
Requirements:
  • Bachelor's degree in healthcare administration, Social Work, Gerontology, or related field; Nursing degree and/or master's degree preferred.
  • Minimum of 5 years of experience in a supervisory role in home care, aging services, healthcare management, or related program.
  • Minimum of two years of experience in employee management and supervision. Proven leadership experience, with a track record of managing and developing diverse teams.
  • Previous experience in Federal, State, and local reporting requirements and regulations as it relates to elderly care.
  • Experience in budget management, program development, business planning, and quality improvement initiatives.
  • The person in this position requires excellent written and verbal communication with agency employees, clients, and vendors and therefore must be able to exchange accurate information in varying situations. Is polite, friendly, and able to convey sometimes difficult conversations. Bilingual abilities in Russian and/or Tagalog are desirable but not required.
  • Demonstrate intermediate proficiency in the use of Microsoft Office applications, and previous experience in using electronic health records (HER) and home care management software.
  • The position requires travel within the JFCS service regions and client locations, and therefore must have a valid CA driver's license, proof of automobile liability insurance and access to a reliable transportation.

Jewish Family and Children's Services is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

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