Operations Director, CARE Team

2 weeks ago

San Francisco, California, United States ameriCARE Bay Area Full time

Job Title: Operations Director, CARE Team

The Operations Director, CARE Team, plays a vital role in ensuring the well-being and satisfaction of clients by overseeing the consistent delivery of high-quality care services.

The Operations Director will report to: Owner

Job Overview: The Operations Director, CARE Team, is responsible for the coordination, supervision, and management of care services provided to clients. This role involves working closely with clients, their families, and caregivers to develop, implement, and maintain CARE plans that meet the individual needs of each client.

Key Responsibilities:

Client Management:

  • Conduct and/or Coordinate Initial CARE Assessments: Meet with new clients to assess their care needs and schedule preferences. Discuss care solutions that meet the families' care goals.
  • CARE Plan Development: Create and maintain personalized care plans based on the assessment, that address the physical, emotional, and social needs of clients. Regularly update plans as needed.
  • Ongoing Monitoring of CARE: Conduct regular check-ins with clients and their families to monitor the effectiveness of the care plan, adjusting as necessary.
  • Client Advocacy: Serve as the primary point of contact for clients and their families, advocating for the client's needs and ensuring their satisfaction with services.

Caregiver Management:

  • Caregiver Assignment: Match caregivers with clients based on skill set, personality, and client preferences. Ensure that caregivers are well-prepared to meet the needs of each client.
  • Training and Development: Provide ongoing training and support to caregivers, ensuring they are equipped to deliver high-quality care.
  • Supervision and Evaluation: Monitor caregiver performance, conduct evaluations, and provide feedback to ensure compliance with care standards and policies.

Recruitment and Staffing:

  • Recruitment Strategy: Develop and implement recruitment strategies to attract qualified caregivers who align with the agency's standards and culture.
  • Interviewing and Selection: Conduct interviews, evaluate candidates, and select the best-fit caregivers to join the team.
  • On-boarding: Oversee the on-boarding process for new hires, including orientation, training, and integration into the team.
  • Retention: Develop and implement retention strategies to maintain a stable and motivated workforce.

Compliance and Quality Assurance:

  • Regulatory Compliance: Ensure that all care services are provided in accordance with local, state, and federal regulations, as well as agency policies.
  • Caregiver Compliance: Ensure that all caregivers have current certifications in accordance with CA state regulations and agency policies.
  • Quality Control: Implement and oversee quality control measures to ensure consistent delivery of high-quality care services.
  • Documentation: Maintain accurate and up-to-date records of client care, assessments, and communications in accordance with regulatory and agency requirements.

Coordination and Communication:

  • Collaboration w/ Referral Sources: Work closely with case managers, social workers, healthcare providers, and other professionals to coordinate comprehensive care for clients.
  • Crisis Management: Address and resolve any issues or emergencies that arise, ensuring minimal disruption to client care.
  • Communication: Maintain open and effective communication with clients, families, caregivers, and other stakeholders.

Administrative Duties:

  • Budget Management: Oversee the financial aspects of client care, including billing, budgeting, and resource allocation.
  • Reporting: Prepare and present regular reports on client status, care quality, and operational metrics to senior management.
  • Policy Development: Assist in the development and implementation of agency policies and procedures to improve service delivery and client satisfaction.

Qualifications:

  • Education: Bachelor's degree in nursing, Social Work, Healthcare Administration, Business Administration, or a related field. A relevant professional certification (e.g., RN, LCSW) is preferred but not required.
  • Experience: Minimum of 3-5 years of experience in home care management, business operations, case management, or a related field.
  • Skills:
    • Strong leadership and organizational skills.
    • Excellent communication and interpersonal skills.
    • Ability to multitask and manage competing priorities.
    • Knowledge of local, state, and federal home care regulations.
    • Proficiency in care management software and Microsoft Office Suite.

Work Environment:

  • Location: This position may require a combination of office-based work, home-based work, and field visits to client homes.
  • Hours: Full-time position with occasional evenings or weekends, depending on client needs and emergencies.
  • Travel: Local travel to client homes and meetings may be required.

Compensation:

Competitive HOURLY OR SALARY, based on experience. Profit sharing potential, paid monthly.

Benefits package including health insurance, retirement plan, and paid time off.

ameriCARE Bay Area

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