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Block Advisors Multi-Unit Team Leader 3

1 month ago

Ballwin, Missouri, United States H&R Block Full time
About the Role

As a Multi-Unit Team Leader at H&R Block, you will be responsible for leading a team of associates across multiple offices. Your primary goal will be to deliver an exceptional client experience while achieving growth objectives for the offices under your supervision.

Key Responsibilities

Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders

Build an engaging team environment across all offices by training and coaching associates while holding them accountable to execute on Service Standards and recognizing outstanding associate contributions, and responsible for the development of office associates' career paths

Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement

Assist the DGM in recruiting and interviewing candidates for tax office associate positions

Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

Lead daily team meetings and communicate essential information to tax office associates

Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices

Requirements

People management experience, with the demonstrated ability to grow and develop associates

Demonstrated aptitude for growth plan execution and ability to lead towards growth culture

Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision

Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs

Computer proficient with the ability to use MS Office

Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience

Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course 1 (if preparing tax returns)

About H&R Block

H&R Block is a company that values diversity and inclusion, and we are committed to creating a connected culture where everyone feels safe to bring their authentic self to work every day. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block.