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IT Support Specialist in Greater Boston Area
2 months ago
Proactive Technology Management is seeking a skilled IT Support Specialist to join our dynamic team in the Greater Boston area. We are dedicated to delivering exceptional technology solutions and support to our clients.
Position Summary:
As an IT Support Specialist, you will play a crucial role in providing top-notch technical assistance and customer service. This position is ideal for a self-motivated IT professional who excels in a collaborative environment and is comfortable engaging with a remote team of experts.
Key Responsibilities:
- Deliver outstanding customer service and technical support across various client environments.
- Collaborate with a dedicated team to manage multiple client locations effectively.
- Engage in ongoing learning and professional development to enhance your IT skills.
- Assist in troubleshooting and resolving technical issues, both remotely and on-site as necessary.
- Participate in the development of client networks and ensure optimal functionality of systems.
What We Offer:
- A clearly defined career progression path with opportunities for growth and increased responsibilities.
- A supportive and fun team-oriented culture that values continuous learning.
- Regular check-ins and annual planning sessions to align your career goals with our company objectives.
Ideal Candidate:
The successful candidate will possess:
- A strong foundation in IT, including experience with Office 365, Windows Servers, and networking fundamentals.
- Excellent communication skills and a passion for helping clients navigate technology challenges.
- A proactive approach to problem-solving and a commitment to delivering high-quality service.
Qualifications:
- 4+ years of experience in IT support or a specialist role.
- Familiarity with firewall troubleshooting and network setup.
- Relevant IT certifications and a bachelor's degree are advantageous but not mandatory.
Work Schedule:
This position requires a full-time commitment, with a Monday to Friday schedule and occasional Saturday work for the first 18 months.
Benefits:
- Comprehensive medical coverage.
- Paid vacation and quarterly performance reviews.
- 401(k) matching and additional benefits.
Join us at Proactive Technology Management and contribute to our mission of delivering exceptional IT solutions while advancing your career in a supportive environment.
