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Automotive Internet Sales Consultant
2 months ago
The Internet Sales Consultants will primarily engage with customers through phone and digital platforms.
The ideal candidate should possess a friendly demeanor, be dynamic, and maintain a professional attitude.
They will handle customer inquiries received via the internet and phone, as well as initiate outbound communications through calls, emails, and text messages. A key responsibility of this role is to generate appointments from our customer database.
About Jenkins Honda of Leesburg:
Founded in 1998, Jenkins Honda of Leesburg is a prominent automotive dealership dedicated to delivering exceptional customer service.
With a diverse team of professionals, we provide a wide range of services including new and used vehicle sales, financing options, warranties, and automotive parts and services.
Our mission is to ensure a superior automotive experience characterized by professionalism, integrity, and enthusiasm.
We value our employees and believe in fostering growth and maintaining high standards as we continue to thrive in the industry.
Employee Benefits:
- Comprehensive Medical Plans
- Dental Coverage
- Vision Insurance
- Life Insurance Options
- Short-Term and Long-Term Disability
- Accident Indemnity Rider
- Paid Time Off and Sick Leave
- 401(k) Plan with Employer Matching
- Employee Assistance Program
- Family Leave Policies
- Bereavement Leave
Key Responsibilities:
The following duties are representative of the responsibilities associated with this position:
- Respond promptly to online inquiries with professionalism and accuracy.
- Utilize our phone system to reach out to existing customers and potential leads.
- Accurately log all customer interaction data into the Customer Relationship Management (CRM) system.
- Schedule sales appointments effectively.
- Conduct thorough vehicle presentations.
- Engage in effective negotiation practices.
- Prepare customers for the finance manager.
- Oversee the complete delivery process of vehicles.
- Utilize lead management tools efficiently.
- Demonstrate ethical conduct and ensure the highest level of customer satisfaction.
Qualifications:
- Minimum of 1 year of experience in retail sales is preferred.
- Previous experience in an Internet Sales role within the automotive sector is advantageous.
- Proficient in handling incoming sales calls and making outbound marketing calls.
- Familiarity with Inventory and/or CRM systems.
- Professional and confident phone communication skills.
- Willingness to work flexible hours, including evenings and weekends.
- Able to work independently and collaboratively in a fast-paced environment.
- Strong organizational and time management abilities.
- Valid driver's license with a clean driving record.
- Ability to understand and follow rules, regulations, and procedures.
Physical Requirements:
The physical demands listed below are representative of what must be met by an employee to successfully perform the essential functions of this role:
- Walking: Ability to move about on foot.
- Lifting: Ability to raise or lower objects weighing between 25 to 50 lbs.
- Carrying: Ability to transport objects using hands or arms.
- Pushing: Ability to exert force on objects to move them away.
- Pulling: Ability to exert force on objects to bring them closer.
- Reaching: Ability to extend hands and arms in various directions.
- Handling: Ability to seize, hold, and manipulate objects with hands.
- Talking: Ability to communicate ideas verbally.
- Hearing: Ability to perceive sounds.
- Vision: Ability to see clearly at various distances.
Work Environment:
Exposure to various environmental conditions including:
- Moving mechanical parts
- Noise
- Vibration
