Customer Experience Specialist

1 day ago


Manhasset, New York, United States Zegna Full time
About Zegna

Zegna is a leading global luxury menswear brand, recognized for its high-quality products and exceptional customer service. As a Customer Advisor, you will play a key role in delivering a memorable luxury shopping experience to our customers.

Your Opportunity

As a Customer Advisor, you will be responsible for engaging customers in the discovery of our heritage and creating an atmosphere of passion and enthusiasm for our collections. You will build relationships with customers, provide personalized service, and ensure that every customer leaves the store feeling valued and satisfied.

Key Responsibilities
  • Provide exceptional customer service, following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
  • Develop business through retail operational excellence and support to the overall store visual and image.
  • Network to attract new customers and develop a customer database.
  • Consult with customers to discover their needs and preferences.
  • Anticipate and respond to customer needs and wants.
  • Create opportunities for customers to experience multiple Zegna brands and products.
  • Promote Zegna Made-to-Measure service as part of the selling repertoire.
  • Utilize company-provided technology to offer a complete and integrated luxury experience.
  • Leverage "Zegna Stories" to support and enhance the selling ceremony.
  • Cultivate future customer connections with Zegna.
  • Take ownership of resolving customer issues or complaints.
  • Drive and perform onsite audits of store physical inventories.
  • Develop progressively in-depth knowledge of Zegna products and craftsmanship.
  • Actively communicate customer and product information within the store team.
  • Support the orientation of new staff as a learning coach or "buddy".
  • Measure own performance using Zegna customer service and sales KPIs.
Requirements
  • Passionate and open-minded individual.
  • Ability to self-learn and self-develop.
  • Generates customer delight.
  • Proficient with digital technology.
  • Familiar with Apple products is a plus.
  • Excellent written and verbal communication skills.


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