Reservations Agent
2 months ago
At Skamania Lodge, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People-First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
Job SummaryWe are seeking a capable and courteous Reservations Agent to join our team. As a Reservations Agent, you will be responsible for answering telephone inquiries in a friendly and courteous manner, employing sales techniques to secure and process reservations for guest accommodations in a timely manner consistent with our high standards of quality.
Key Responsibilities- Answer all incoming calls in an attentive, courteous, and efficient manner.
- Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
- Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and local area attractions with our guests to get them excited about their visit.
- Engage guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenarios at all times.
- Upsell rooms when possible.
- Collaborate with the Sales Department concerning group bookings.
- Act as the initial guide for the guest and their experience.
- Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
- Multi-task at a fast pace while ensuring accuracy and efficiency.
- High school diploma or equivalent.
- An outgoing and engaging personality.
- Excellent verbal and written communication skills.
- Excellent typing skills and the ability to hold a phone or operate a phone headset while operating a computer required.
- Excellent listening skills and a high attention to detail.
- The ability to sit for long periods of time.
The compensation for this position is $17.00/Hr. - $17.00/Hr. based on qualifications and experience.
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Reservations Agent
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Stevenson, Washington, United States Pyramid Global Hospitality Full timeAbout the RoleWe are seeking a skilled and courteous Reservations Agent to join our team at Pyramid Global Hospitality. As a Reservations Agent, you will be responsible for answering telephone inquiries in a friendly and efficient manner, employing sales techniques to secure and process reservations for guest accommodations, and providing exceptional...
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Reservations Agent
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Stevenson, Washington, United States Pyramid Global Hospitality Full timeAbout the RoleWe're seeking a skilled and courteous Reservations Agent to join our team at Pyramid Global Hospitality. As a key member of our front desk team, you will be responsible for answering telephone inquiries, processing reservations, and providing exceptional guest experiences.Key Responsibilities• Answer incoming calls in a friendly and courteous...
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Reservations Agent
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Stevenson, Washington, United States Skamania Lodge Full timeAbout UsAt Skamania Lodge, we're dedicated to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance,...
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Stevenson, Washington, United States Pyramid Global Hospitality Full timeAbout UsAt Pyramid Global Hospitality, we value our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. We...
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Reservations Agent
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Stevenson, Washington, United States Skamania Lodge Full timeAbout UsAt Skamania Lodge, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People-First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive...
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Stevenson, Washington, United States Skamania Lodge Full timeAbout UsAt Skamania Lodge, we prioritize our employees' growth and well-being. Our company culture is built on the principles of diversity, inclusivity, and employee development. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our commitment to employee satisfaction is reflected in our approach to...
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Stevenson, United States Skamania Lodge Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
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Reservations Agent
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Stevenson, United States Pyramid Global Hospitality Full timeProperty About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...
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Reservations Agent
2 weeks ago
Stevenson, United States Pyramid Global Hospitality Full timeProperty About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...
