Reservations Agent

At Skamania Lodge, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People-First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

We are seeking a capable and courteous Reservations Agent to join our team. As a Reservations Agent, you will be responsible for answering telephone inquiries in a friendly and courteous manner, employing sales techniques to secure and process reservations for guest accommodations in a timely manner consistent with our high standards of quality.

• Answer all incoming calls in an attentive, courteous, and efficient manner.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
• Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and local area attractions with our guests to get them excited about their visit.
• Engage guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenarios at all times.
• Upsell rooms when possible.
• Collaborate with the Sales Department concerning group bookings.
• Act as the initial guide for the guest and their experience.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Multi-task at a fast pace while ensuring accuracy and efficiency.

• Paid Time Off - up to 11 days in your first year.
• Paid Sick Time.
• Medical, dental, and vision coverage.
• HSA/FSA accounts.
• Employer-paid group life and ADD insurance.
• 401(k) plan with company match.
• Pet insurance.
• A hot, free meal daily.
• Free access to the Fitness Center, Pool, and Hot Tubs.
• Discounts on Food, Retail, and Spa.
• Discounts on hotel rooms to affiliated properties in the Benchmark Pyramid portfolio.
• Discounts to Concerts, Columbia Store, Amusement Parks, and more.

• High school diploma or equivalent.
• An outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Excellent typing skills and the ability to hold a phone or operate a phone headset while operating a computer required.
• Excellent listening skills and a high attention to detail.
• The ability to sit for long periods of time.