Reservations Agent

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

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Location Description

Come be a part of something bigger Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
•Full Time employees have access to Medical and Dental insurance to fit your needs
•Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
•401K match (Let us help you build your financial future)
•Companywide Hotel Room Discounts (Who doesn't love to get away)
•Paid Time Off
•Employee Assistance Program (We are here to support you)
•Employee family events (bring the kids)
•Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
•Many more, please inquire for more details Skamania Lodge is a place where you see the world a bit differently. Where you can slow down to fuel your soul in one of the most iconic and dramatic landscapes on earth. A place to unleash your inner adrenaline junkie or embrace your spirit animal. Skamania proudly features 23 state-of-the-art meeting rooms with over 22,000 square feet of indoor meeting space, including exhibit and banquet facilities. Our flexible meeting space ranges in size from 250 square feet for intimate gatherings to 7,000 square feet, accommodating food and beverage functions for up to 500 people. With an additional 175 acres of outdoor adventures waiting, there is no better place to lead the sales efforts.

Overview

We're looking for a capable, courteous Reservations Agent. You will be required to answer telephone inquires in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Pyramid Hotel Group's high standards of quality.

Your Role:

• Answer all incoming calls in an attentive, courteous, and efficient manner.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
• Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit.
• Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
• Up sell rooms when possible.
• Collaborate with the Sales Department concerning group bookings.
• Act as the initial guide for the guest and their experience.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Multi-tasking at a fast pace while ensuring accuracy and efficiency.

Compensation:

$17.00 an hour

Benefits:

• Paid Time Off- up to 11 days in your first year.
• Paid Sick Time
• Medical, dental, and vision coverage
• HSA/FSA accounts
• Employer paid group life and ADD insurance
• 401(k) plan with company match
• Pet insurance
• A hot free meal daily
• Free Golf, Mini Golf, and Disk Golf
• Free access to the Fitness Center, Pool, and Hot Tubs
• Discounts on Food, Retail and Spa.
• Discounts on hotel rooms to affiliated properties in the Benchmark Pyramid portfolio (including Skamania Lodge).
• Discounts to Concerts, Columbia Store, Amusement Parks and more

Work Schedule:

Must be available 8AM-8PM daily

LOCATION: Stevenson, WA Non-Remote

22 miles from White Salmon, WA

23 miles from Hood River, OR

28 miles from Washougal, WA

30 miles from Troutdale, OR

30 miles from Camus, WA

50 minutes from Vancouver, WA

50 minutes from Portland, OR

Qualifications

Qualifications:

• Excellent typing skills and the ability to hold a phone or operate a phone headset while operating a computer required
• Excellent listening skills and a high attention to detail
• An outgoing and engaging personality
• Excellent verbal and written communication skills
• The ability to sit for long periods of time.
• High school diploma or equivalent

Compensation Range

The compensation for this position is $17.00/Hr. - $17.00/Hr. based on qualifications and experience.

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