Retail Cash Handling Specialist
2 weeks ago
Position Overview:
The Cashier role is integral to the retail food operations, focusing on the accurate processing of transactions and ensuring customer satisfaction. This position involves handling various payment methods, providing receipts, and managing cash flow effectively.
Key Responsibilities:
Customer Interaction - 20%
1. Foster a welcoming atmosphere by engaging positively with customers, colleagues, and visitors, ensuring effective communication and problem resolution.
2. Address customer inquiries and concerns promptly, escalating issues to management when necessary.
3. Uphold principles of diversity and inclusion, contributing to a supportive work environment.
Service Excellence - 20%
1. Regularly update and maintain menu displays and stock levels of food items.
2. Ensure cleanliness and organization of service areas and equipment.
3. Strive to enhance patient satisfaction through adherence to service standards.
Quality and Safety - 20%
1. Complete end-of-shift reports accurately and in a timely manner.
2. Maintain logs for various operational metrics and assist in food service as needed.
3. Adhere to safety protocols and report any hazards immediately.
Financial Accountability - 30%
1. Utilize resources efficiently, demonstrating self-motivation and effective time management.
2. Share relevant financial metrics with management as required.
3. Process all transactions accurately, ensuring compliance with cash handling policies.
Professional Development - 10%
1. Propose improvements for operational efficiency based on daily observations.
2. Engage in ongoing training and development opportunities to enhance skills.
This description outlines the primary duties and responsibilities of the Cashier position. Additional tasks may be assigned as necessary.
Qualifications:
Education: High School diploma or equivalent.
Experience: Minimum one year of experience in a cash handling role within a food service environment.
Certifications: Completion of an accredited food handler training course.
Skills: Proficiency in English, basic math skills, and a commitment to teamwork and customer service.
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