Intake Coordinator
4 weeks ago
This position is responsible to provide administrative leadership to clinical staff and conduct high volume psychosocial and psychiatric services to children in a comprehensive community and hospital based outpatient mental health clinic. Responsible to obtain pertinent information through intake on the telephone for new patient appointments, make the appropriate assignment in the multiple specialty clinics including Mood Disorders, Neuro psychological testing, Infant and Toddler, Eating Disorder, OCD/Tourette's, Anxiety and ADHD.Qualifications:Minimum Work Experience4 years of related experience (Required) Previous experience in mental health intake. (Required) Required Skills/KnowledgeExcellent customer service skills.Experience in healthcare setting preferred and computer knowledge necessary.Excellent verbal, interpersonal, and telephone skills required.Knowledge of medical terminology and CPT-4/ICD-9 coding preferred.Detail oriented, organized individual with demonstrated ability to prioritize, problem-solve and follow through.Working knowledge of mental health third party payers, eligibility requirements and ability to discuss medical and mental health benefits.Ability to make appropriate new patient assignments to clinician based on specialty clinic and/or refer to other medical health services both at Children's Hospital and other community mental health resources.Should have knowledge of computer database entry .Knowledge of charge entry and/or front desk operations.Functional AccountabilitiesInsurance Authorization Verify insurance eligibility for anticipated services using any verification system (EVS, Envoy, MAMSI On-line, DIV A, ACEDS) and/or call insurance companies as appropriate. Coordinate patients, physicians and insurance companies to fulfill authorization requirements, facilitate document submission and communicate outcomes. Obtain authorization from insurance companies as appropriate; document authorization in Account Notes and appropriate fields. Patient Services Obtain required clinical and financial information by conducting telephone intake; mail packet of information to families after initial phone intake; enter intake information into database. Greet patient, parent and staff in courteous and consumer-oriented manner; complete computer aided, on-line registration screen with parent/guardian via telephone or in person; schedule patient for appointment with physician, nurse or technical personnel using the on-line scheduling system. Discuss co-payment or payment-in-full requirements. Patient Triage Appropriately triage treatment needs based on department guidelines. Refer requests to other medical, mental health services both at Children's National Medical Center and other community mental health resources when appropriate based on departmental guidelines. Assign cases to intake staff by clinical specialty after receipt of packets. Monitor wait list and assignment of cases to clinicians. Peer and Staff Training Provide expertise to peers throughout the institution regarding protocols governing their specific department. Train COR staff on insurance, registration and scheduling requirements for the patients in their department. Provide input to manager about the registration errors for ongoing training purposes. Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational AccountabilitiesMonthly Reports Provide data for calculation of monthly statistical reports of intake calls and scheduled appointments for management. Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization Committed to diversity and recognizes value of cultural ethnic differences Demonstrate personal and professional integrity Maintain confidentiality at all times Customer Service Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things
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Intake Coordinator
3 weeks ago
Rockville, Maryland, United States Children's National Health System Full timeJob SummaryThis position is responsible for providing administrative leadership to clinical staff and conducting high-volume psychosocial and psychiatric services to children in a comprehensive community and hospital-based outpatient mental health clinic.Key ResponsibilitiesObtain pertinent information through intake on the telephone for new patient...
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Intake Coordinator
4 weeks ago
Rockville, Maryland, United States Children's National Hospital Full timeJob SummaryThis role provides administrative leadership to clinical staff and conducts high-volume psychosocial and psychiatric services to children in a comprehensive community and hospital-based outpatient mental health clinic. The successful candidate will be responsible for obtaining pertinent information through intake on the telephone for new patient...
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Law Firm Intake Coordinator
4 weeks ago
Rockville, Maryland, United States The Law Offices of Josephia Rouse Full timeJob Title: Law Firm Intake SpecialistWe are seeking a highly skilled and empathetic individual to join our team as a Law Firm Intake Specialist. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless onboarding experience, and contributing to the firm's sales potential.Key...
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Intake Coordinator
2 months ago
Rockville, United States Children's National Hospital Full timeThis position is responsible to provide administrative leadership to clinical staff and conduct high volume psychosocial and psychiatric services to children in a comprehensive community and hospital-based outpatient mental health clinic. Responsible to obtain pertinent information through intake on the telephone for new patient appointments, make the...
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Law Firm Intake Coordinator
4 weeks ago
Rockville, Maryland, United States The Law Offices of Josephia Rouse Full timeLaw Firm Intake SpecialistWe are seeking a highly skilled and empathetic individual to join our team as a Law Firm Intake Specialist. As a key member of our team, you will play a crucial role in connecting with our clients, providing exceptional customer service, and ensuring a seamless onboarding experience.Key Responsibilities:Evaluate prospective client...
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Intake Operations Manager
4 weeks ago
Rockville, Maryland, United States Behavioral Framework LLC Full timeJob Title: Intake ManagerJob Summary:The Intake Manager plays a crucial role in ensuring seamless communication and operational excellence within our organization. This position oversees the intake team and process, ensuring timely and efficient handling of all new client communication, appointment management, document management, data entry, and overall...
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Coordinator, BOE Constituent Services
2 weeks ago
Rockville, United States Montgomery County Public Schools Full timeJob Description SUMMARY DESCRIPTION: Under direction of the Ombudsman, the Coordinator of Board of Education (BOE) Constituent Services (Coordinator) monitors and coordinates the management system for inquiries, comments or concerns sent to the Board and serves as the Board's contact for stakeholders requesting information about policies, programs or...
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Patient Service Coordinator
1 month ago
Rockville, United States Medstar Full timeGeneral Summary of PositionJob Summary:MedStar Health is looking for a Patient Service Coordinator to join our team in LaPlata , MD !As a Patient Service Coordinator, you will be responsible for providing the best customer service to patient by greeting them with a warm and friendly smile, checking in/out processes, gathering demographic information,...
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Patient Service Coordinator
2 months ago
Rockville, United States MedStar Health Full timeGeneral Summary of PositionJob Summary: MedStar Health is looking for a Patient Service Coordinator to join our team in LaPlata, MD!As a Patient Service Coordinator, you will be responsible for providing the best customer service to patient by greeting them with a warm and friendly smile, checking in/out processes, gathering demographic information,...
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Patient Service Coordinator
2 weeks ago
Rockville, United States MedStar Health Full timeGeneral Summary of PositionJob Summary: MedStar Health is looking for a Patient Service Coordinator to join our team in Rockville, MD!As a Patient Service Coordinator, you will be responsible for providing the best customer service to patient by greeting them with a warm and friendly smile, checking in/out processes, gathering demographic information,...
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Patient Service Coordinator
2 months ago
Rockville, United States MedStar Health Full timeGeneral Summary of Position Job Summary: MedStar Health is looking for a Patient Service Coordinator to join our team in LaPlata, MD! As a Patient Service Coordinator, you will be responsible for providing the best customer service to patient by greeting them with a warm and friendly smile, checking in/out processes, gathering demographic information,...
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Process Coordinator
4 weeks ago
Rockville, Maryland, United States Insight Global Full timeJob SummaryWe are seeking a highly organized and detail-oriented Process Controller to join our team at Insight Global. As a Process Controller, you will play a critical role in managing the shared inbox, directing questions to the correct point of contact, and ensuring that design intakes are properly aligned with job titles.Key ResponsibilitiesManage the...
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Hospice - Transitions Coordinator
2 weeks ago
Rockville, United States JSSA Full timeJSSA is looking for a full-time field RN to join our hospice team and support the program with our transitions program servicing end of life patients residing in Montgomery County. Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. We offer: • Competitive salary • Medical, dental, vision,...
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Administrative Support Specialist
3 weeks ago
Rockville, Maryland, United States St Coletta Of Greater Washington Inc Full timepAt St. Coletta of Greater Washington, we are seeking an experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for processing admissions paperwork, maintaining participant intake files, and ensuring the security of confidential participant records./ppThe ideal candidate will have a...
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Patient Service Representative
4 weeks ago
Rockville, Maryland, United States MedStar Health Full timeJob Summary:MedStar Health is seeking a highly skilled Patient Service Coordinator to provide exceptional customer service to patients in LaPlata, MD.As a Patient Service Coordinator, you will be responsible for managing the intake of patients, verifying demographic and insurance information, and coordinating efficient patient flow through the practice or...
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Research Nurse
4 weeks ago
Rockville, Maryland, United States Cape Fox Shared Services Full timeJob Title: Research NurseCape Fox Shared Services is seeking a highly skilled Research Nurse to join our team in Bethesda, MD. As a Research Nurse, you will play a critical role in supporting the NIH and contributing to the success of our clinical trials.Key Responsibilities:Recruit and screen patients for inclusion in protocols and clinical trials.Assist...
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Behavioral Health Specialist
4 weeks ago
Rockville, Maryland, United States Delta-T Group Inc. Full timeJob SummaryWe are seeking a highly motivated and experienced Behavioral Health Specialist to join our team at Delta-T Group Inc. in Rockville, MD.The ideal candidate will have a Master's Degree in Social Work and be licensed in the State of practice. They will be responsible for maintaining confidential and comprehensive clinical case files, conducting...
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Social Worker LCSW/LCPC
4 weeks ago
Rockville, Maryland, United States Adventist HealthCare Full timeJob Title: Social Worker LCSW/LCPCAdventist HealthCare is seeking a highly skilled Social Worker LCSW/LCPC to join our team at The Ridge School in Rockville, Maryland. As a Social Worker, you will play a vital role in providing clinical services to children and families, including assessment, diagnosis, and treatment planning.Key Responsibilities:Conduct...
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Licensed Practical Nurse/Registered Nurse
4 weeks ago
Rockville, Indiana, United States Hickory Treatment Center Full timeAbout the RoleThe Hickory Treatment Centers is seeking a skilled Licensed Practical Nurse/Registered Nurse to join our team. As a key member of our nursing staff, you will be responsible for providing high-quality patient care to individuals struggling with addiction and behavioral health issues.Key ResponsibilitiesConduct comprehensive physical health...
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Board Certified Behavior Analyst
4 weeks ago
Rockville, Maryland, United States Ally Behavior Centers Full timeJob Summary: As a Board Certified Behavior Analyst, you will provide leadership and organizational management in client programming, behavior interventions, staff development, classroom management, and parent training at Ally Behavior Centers. Our comprehensive onboarding and training approach will support and prepare you to provide the best possible ABA...