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Customer Service Representative

2 months ago

Dayton, Ohio, United States Vivial Full time
{"Job Title": "Customer Service Representative - Billing Specialist", "Job Description": "

**Job Summary**

We are seeking a highly motivated and detail-oriented Customer Service Representative - Billing Specialist to join our team at Vivial. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving complex billing issues.

**Key Responsibilities:**

  • Make outbound calls to clients to resolve billing issues and collect past due balances
  • Research and resolve billing discrepancies and errors
  • Use spreadsheets to organize data and explain account balances
  • Verify contracts to ensure billing accuracy
  • Focus on customer retention and satisfaction when dealing with external customers

**Requirements:**

  • College degree preferred or equivalent work experience
  • Excellent MS Excel skills
  • Proficient in MS Office
  • Experience with CRM systems (SalesForce or equivalent)
  • Understanding of debits and credits and how they impact account balances
  • Basic bookkeeping functionality and accounting terminology
  • Excellent oral and written communication skills
  • Strong analytical and problem-solving skills
  • Strong planning and organizational skills
  • Attention to detail

**What We Offer:**

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

", "lang_code": "en-US"}