Customer Service Representative
5 days ago
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities- Customer Service: Greet members, prospective members and guests, providing exceptional customer service.
- Front Desk Activities: Handle all front desk related activities including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Account Updates: Facilitate needed updates to member's accounts.
- Member Support: Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background: Customer service background preferred.
- Basic Computer Proficiency: Basic computer proficiency.
- Passion for Fitness: A passion for fitness and health.
- Positive Attitude: Upbeat and positive attitude.
- Punctuality and Reliability: Punctuality and reliability is a must.
- Exceptional Customer Service Skills: Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong Listening Skills: Strong listener with the ability to empathize and problem solve.
- Diplomacy: Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Education: High School diploma/GED equivalent required.
- Age: Must be 16 years of age or older.
$14.00 per hour
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