Automotive Marketing Solutions Specialist

4 weeks ago


West Chicago Illinois, United States Epsilon Full time
About the Role

The Marketing Services Representative will be responsible for delivering exceptional customer service to automotive dealer clients within an assigned territory by providing proactive consultative services to ensure customer retention, satisfaction, and loyalty.

Key Responsibilities
  • Provide consultative services to assigned dealer clients to maximize program results and identify needs for additional products and services.
  • Work closely with internal contacts, such as Dealer Marketing Consultants, to address dealership and company objectives with respect to sales goals and customer satisfaction.
  • Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.
  • Maintain timely, detailed, and accurate records of activities, phone conversations, outcomes, and any other pertinent client interactions.
  • Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.
Requirements
  • 1-2 years of customer service experience.
  • Salesforce expertise.
  • Manage territory activity to optimize support of assigned key customers.
  • Exemplary phone etiquette.
  • Relationship building, problem-solving, and communication skills.
Preferred Qualifications
  • Experience with selling and servicing automotive marketing platforms and/or CRM.
  • Good knowledge of marketing technologies.
  • Good organizational skills and time management.
  • Able to adapt to rapidly changing expectations.


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