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Automotive Service Technician

2 months ago

Mokena Illinois, United States Automotive Technology Experts Full time
About the Role

We are seeking a highly skilled Automotive Service Technician to join our team at Automotive Technology Experts. As a Diagnostic Expert, you will play a critical role in providing fast and accurate vehicle diagnostic scanning and calibration services to our customers.

Key Responsibilities
  • Provide expert advice and information on vehicle diagnostics and technical solutions to customers via supported equipment
  • Document all customer interactions in our database
  • Collaborate with our team of technicians and software development teams to improve products and services
  • Maximize first-time resolution of customer queries
  • Provide training support and basic technical support to customers and employees as required
  • Perform other duties as requested by management
Requirements
  • High School diploma or equivalent required
  • 1 to 3 years' experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required
  • Proficient in Microsoft Office 365 required
  • Superior customer service skills required
  • Strong problem-solving capabilities required
  • Ability to communicate effectively both verbally and in writing with customers required
  • Ability to multi-task required
Preferred Qualifications
  • OE/Dealer level diagnostic and programming experience
  • Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred
  • ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)
  • Collision automotive experience or Automotive Repair experience/education preferred
  • Bilingual in Spanish or Spanish speaking ability a plus
Benefits
  • Weekly paycheck
  • Medical, Dental & Vision effective on start date
  • 401K Retirement Plan and Company Match
  • Transfer Between Markets
  • Paid Holidays & PTO