Bilingual Customer Service Representative

1 week ago


Ottumwa, Iowa, United States Community 1st Credit Union Full time
About the Role

We are seeking a highly skilled Bilingual Member Service Agent to join our team at Community 1st Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our diverse membership base, handling a variety of member inquiries, and processing member requests with accuracy and efficiency.

Key Responsibilities
  • Provide exceptional service to members in both English and Spanish
  • Handle member inquiries, including account transactions and product recommendations
  • Process member requests with accuracy and efficiency
  • Engage with a diverse membership base and build strong relationships through exceptional service
Requirements
  • Fluency in both English and Spanish
  • Excellent communication and customer service skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Attention to detail and accuracy in handling member information and transactions
What We Offer

As a Bilingual Member Service Agent at Community 1st Credit Union, you will have the opportunity to work in a dynamic and customer-centric environment. We offer a competitive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with a 10% company contribution. You will also have access to ongoing training and development opportunities to help you grow in your career.

Why Join Our Team?

At Community 1st Credit Union, we value empathy, innovation, and customer-centricity. We are committed to providing exceptional service to our members and creating a positive work environment for our employees. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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