Member Service Representative

7 days ago


Ottumwa, Iowa, United States Community 1st Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Member Service Agent to join our team at Community 1st Credit Union. As a key member of our Member Relations Center, you will be responsible for providing exceptional member service, resolving inquiries and concerns, and promoting a positive member experience.

Key Responsibilities
  • Assist members with their financial needs and provide accurate information on products and services
  • Resolve inquiries and concerns in a timely and professional manner
  • Develop and maintain strong relationships with members to promote a positive member experience
  • Utilize computer systems and software applications to accurately input and maintain member information
Requirements
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to multitask effectively
  • Proficiency in using computer systems and software applications
  • Customer-centric mindset and problem-solving abilities
  • Prior experience in a customer service or financial services role is beneficial
What We Offer

As a Member Service Agent at Community 1st Credit Union, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a competitive benefits package, including medical, dental, vision, life insurance, short-term disability, flexible spending account, paid sick time, paid vacation, education reimbursement program, and 401(k) with company contribution.

We are proud to be consistently rated one of Iowa's Top Workplaces and are committed to providing a positive and inclusive work environment for our employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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