Patient Access Coordinator

1 week ago


Oklahoma City, Oklahoma, United States Healthcare Partners Investments Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Healthcare Partners Investments. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for patients receiving services at our facility.

Key Responsibilities
  • Accurately gather and enter patient information into our computer system, verifying benefits and obtaining signatures on required forms.
  • Collect co-payments, deductibles, and co-insurance from patients at the time of service.
  • Ensure an efficient, complete, and timely patient registration process that models our customer service philosophy.
  • Communicate effectively with clinical departments, scheduling representatives, and patients to obtain scheduled appointments and orders.
  • Pre-register patients in advance of their arrival, maintaining an acceptable accuracy rate.
  • Review the MPI to avoid duplicate medical records numbers.
  • Work closely with physician office staff, schedulers, and other hospital departments to schedule and prepare required information.
  • Verify insurance eligibility and benefits, documenting findings on patient accounts.
  • Collect and maintain accurate records, including insurance cards and driver's licenses.
  • Provide exceptional customer service, communicating effectively with patients, families, and internal/external customers.
Requirements
  • High School graduate or equivalent required; 2 years college preferred.
  • Experience in patient registration, verification, and authorization in a medical center or comparable institution.
  • Working knowledge of governmental regulations and reimbursement criteria.
  • Excellent verbal and written communication skills, with the ability to interact effectively with patients, families, and internal/external customers.
  • Ability to accurately type 40 WPM, complete forms, and handle payment transactions.
Working Conditions

This role requires a high level of accuracy, attention to detail, and organizational skills. You will work in a fast-paced environment, interacting with patients, families, and internal/external customers. You must be able to maintain confidentiality and handle sensitive information with discretion.

This position requires a pleasant disposition, positive attitude, and the ability to maintain a cordial and professional approach during periods of stress. You must be able to work effectively in a team environment, communicating with colleagues and supervisors to ensure seamless patient registration processes.



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