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Client Support Specialist
2 months ago
Customer Experience Associate
at Keeps Hair Loss Minoxidil Foam Treatment
About Keeps
At Keeps, we are dedicated to providing innovative healthcare solutions for individuals facing chronic health challenges. Our unique model integrates specialist-level care with the ease of telehealth, ensuring our clients receive the best support possible.
In just a few years, we have established a strong presence in the healthcare sector, focusing on effective treatments for hair loss. Our commitment to excellence has attracted significant investment, allowing us to enhance our services and expand our reach.
The Role
We are looking for a Customer Experience Associate to represent our brand and assist our clients. As a key point of contact, you will play a vital role in ensuring our customers receive exceptional service.
In this position, you will address customer inquiries, resolve issues, and contribute to the development of processes that enhance our service delivery. This is an excellent opportunity to help shape a healthcare brand that prioritizes customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries through various channels, including email, phone, and live chat.
- Troubleshoot issues related to account management, orders, and billing.
- Identify and report common technical challenges faced by customers to improve our services.
- Collaborate with internal teams to enhance customer experience initiatives.
- Act as the voice of the customer in internal discussions.
- Continuously seek ways to elevate the customer experience.
Qualifications:
- Minimum of one year of experience in a customer-facing role.
- Strong willingness to learn and adapt in a dynamic environment.
- Excellent written and verbal communication skills.
- Ability to think critically and demonstrate empathy.
- Proficiency in Spanish is a plus.
This position offers competitive hourly compensation and is designed for individuals who are passionate about customer service and healthcare.
Benefits:
- Comprehensive health, dental, and vision insurance.
- 401k plan with employer matching.
- Support for remote work setup.
- Annual wellness and vacation stipends.
We are committed to fostering a diverse and inclusive workplace and welcome applicants from all backgrounds.
