Customer Service Representative

2 months ago

Sacramento, California, United States Perfect Placement Group, LLC Full time
Job Summary

The Customer Service Representative - Sales Expert is responsible for delivering exceptional customer experiences and driving sales growth for Perfect Placement Group, LLC. This role requires a strong customer focus, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Customer Service: Provide timely and effective support to customers, addressing their inquiries, concerns, and issues in a professional and courteous manner.
  • Sales and Revenue Growth: Identify opportunities to upsell and cross-sell products and services, meeting or exceeding sales targets and contributing to the company's revenue growth.
  • Product Knowledge: Develop and maintain in-depth knowledge of company products and services, staying up-to-date on new offerings and features.
  • Relationship Building: Foster strong relationships with customers, understanding their needs and preferences to provide personalized support and solutions.
  • Team Collaboration: Work closely with sales and customer support teams to ensure seamless communication and effective issue resolution.
Requirements
  • Education: High school diploma or equivalent required; some college work completed preferred.
  • Experience: Minimum 2 years of customer service experience, with a proven track record of sales success and customer satisfaction.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and meet sales targets.
  • Language: Bilingual in Spanish preferred.
Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally.
  • The employee frequently sits and may occasionally stand or walk.
  • The employee must occasionally lift, pull, and move up to 25 pounds.
Benefits
  • Referral, holiday, and annual bonuses
  • Annual pay increases
  • Paid time off
  • Medical, dental, and vision insurance
  • Company-paid short-term and long-term disability
  • Company-paid life insurance
  • Tuition reimbursement
  • Traditional and Roth 401(k) plans with company matching contributions
  • Charitable donation matching programs
  • Free, company-sponsored 1-on-1 tutoring for children/dependents of employees in grades K-12, including free tutoring for SAT and ACT tests

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