Technical Service Specialist
1 week ago
Atlanta Office Technologies, Inc. (AOT) is seeking skilled multi-functional equipment technicians with a focus on copiers and printers. The preferred candidate will possess experience in connectivity as well.
This position offers a unique opportunity for individuals looking to advance their careers within a dynamic organization. We provide educational resources, professional guidance, competitive compensation, and more to ensure that your skills are top-notch. A signing bonus is available for highly qualified applicants.
Key Responsibilities:
- Conduct repairs and preventative maintenance on a comprehensive range of monochrome and color digital copiers and printers.
- Build and maintain professional relationships with each customer.
- Manage an assigned territory with accountability for service delivery.
- Focus on essential productivity metrics, including daily service calls, efficiency ratings, response times, and parts costs.
- Oversee and maintain an accurate inventory of parts.
- Support the sales department at Atlanta Office Technologies to ensure complete customer satisfaction.
- Opportunity to develop IT connectivity skills, including basic networking and driver installations.
Qualifications:
- High School diploma or equivalent; 2+ years of experience in printer/copier service or a related field is preferred.
- Entry-level candidates may be considered with a technical school diploma or an Associate's degree.
- Exceptional customer service abilities.
- Strong relationship management skills with clients and internal personnel.
- Excellent organizational skills and troubleshooting capabilities for digital copiers, printers, and basic network issues.
- Proficient computer and networking skills.
- Strong ethical standards and the ability to work effectively as part of a team.
- Capability to work under pressure to meet deadlines and financial targets.
- Willingness to travel to customer locations and company events with little notice.
Benefits:
• Comprehensive medical, dental, and vision plans, 401(k) with company matching, life insurance, AD&D, LTD, and paid holidays.
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