Technical Service Specialist

1 week ago


Atlanta, Georgia, United States Atlanta Office Technologies, Inc Full time
Job Overview

Atlanta Office Technologies, Inc. (AOT) is seeking skilled multi-functional equipment technicians with a focus on copiers and printers. The preferred candidate will possess experience in connectivity as well.

This position offers a unique opportunity for individuals looking to advance their careers within a dynamic organization. We provide educational resources, professional guidance, competitive compensation, and more to ensure that your skills are top-notch. A signing bonus is available for highly qualified applicants.

Key Responsibilities:

  • Conduct repairs and preventative maintenance on a comprehensive range of monochrome and color digital copiers and printers.
  • Build and maintain professional relationships with each customer.
  • Manage an assigned territory with accountability for service delivery.
  • Focus on essential productivity metrics, including daily service calls, efficiency ratings, response times, and parts costs.
  • Oversee and maintain an accurate inventory of parts.
  • Support the sales department at Atlanta Office Technologies to ensure complete customer satisfaction.
  • Opportunity to develop IT connectivity skills, including basic networking and driver installations.

Qualifications:

  • High School diploma or equivalent; 2+ years of experience in printer/copier service or a related field is preferred.
  • Entry-level candidates may be considered with a technical school diploma or an Associate's degree.
  • Exceptional customer service abilities.
  • Strong relationship management skills with clients and internal personnel.
  • Excellent organizational skills and troubleshooting capabilities for digital copiers, printers, and basic network issues.
  • Proficient computer and networking skills.
  • Strong ethical standards and the ability to work effectively as part of a team.
  • Capability to work under pressure to meet deadlines and financial targets.
  • Willingness to travel to customer locations and company events with little notice.

Benefits:

• Comprehensive medical, dental, and vision plans, 401(k) with company matching, life insurance, AD&D, LTD, and paid holidays.



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