Customer Success Representative
2 days ago
Azibo is a cutting-edge real estate technology company that empowers individuals to achieve financial flexibility through rental property ownership. Our mission is to simplify and enhance the user experience of managing and growing their real estate investments.
Job DescriptionWe are seeking a highly skilled Customer Success Representative to join our team. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer experiences, resolving issues, and providing support to our customers.
Key Responsibilities:- Manage customer requests, issues, and complaints in a timely and professional manner
- Provide support via calls, chats, and emails, escalating technical issues to the appropriate resources as needed
- Collaborate with internal team members to resolve technical issues and improve our customer experience
- Work with Customer Ops leadership to identify opportunities for process improvements and implement changes
- Develop and maintain a deep understanding of our products and services to provide expert-level support to our customers
- 2+ years of customer and/or technical support experience via voice, email, and chat
- Experience in Fintech and/or start-ups is highly desirable
- Proficiency in Zendesk or other ticketing systems
- Reside within the United States, specifically Eastern or Central time zones
- Annual compensation: $45,000 - $60,000
- Equity stock options package
- 401(k) retirement plan
- Open PTO policy
- Comprehensive medical, dental, vision, and life insurance benefits
- Long Term Disability Coverage
- HSA and Personal & Dependent Care FSA options
- Company-provided Macbook
- Monthly stipend to assist with remote work costs
- Company-observed holidays and flexible work hours
Azibo is a dynamic and innovative company that values diversity, equality, and transparency. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.
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