Account Manager Assistant

4 weeks ago

Washington DC USA, United States GardaWorld Full time
Job Title: Assistant Account Manager

Under the direction and leadership of the Account Manager and Area Director, the Assistant Account Manager plays a crucial role in managing, overseeing, and coordinating all aspects of event operations. This includes ensuring optimal efficiency and economy of operations while maximizing profits and maintaining superior customer satisfaction.

Key Responsibilities:
  • Assists with the coordination of all aspects of executing event operations at assigned locations, including updating estimates and responding to client requests.
  • Assigns work tasks to event supervisors and applicable line-level staff, directing work throughout the event while maintaining a forward-thinking approach to resolve service concerns.
  • Conducts on-the-job training of standard operating procedures, including orientation of working on post, review of orders, routine responsibilities, and how to respond to emergency situations or specific client and/or fan needs.
  • Responds to minor incidents (internal or external to the client) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
  • Identifies issues occurring at events and forwards to the Account Manager and/or Client (pending on location of incident) as appropriate. May be responsible for writing a report of the situation or assisting with an investigation as directed in a timely manner.
  • The Assistant Account Manager responds to client or site emergencies as they arise, including ensuring appropriate communication to the Account Manager and/or Client (location dependent). Responsible for maintaining positive client/security relationships through frequent team and client contact and support.
  • Serves as the direct supervisory contact for shift supervisors regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching, and training. Additionally, responsible for evaluating the work performance of direct reports and making recommendations regarding assignments as required.
  • Responsible for ensuring all Standard Operating Procedures and training information is being properly maintained and updated and all positions are properly maintained, cleaned, and organized.
  • May occasionally perform Security Professional job duties on an as-needed basis.
  • Up to 25% travel required.
  • Perform other duties and responsibilities as requested or required.
Requirements:
  • Ability to perform job tasks in an extremely professional manner in a customer service-driven industry.
  • Articulate and able to use good independent judgment and discretion with understanding the significance of notifying superiors and colleagues when appropriate.
  • Excellent communication skills both oral and written; reading, writing, and oral proficiency in the English language.
  • Incumbent must be available to work outside normal shift schedule on an as-needed basis and must be accessible by phone 24/7 for emergency response.
  • Adaptability - Responds effectively to changes in situation or information.
  • Ability to pass a background check.
Education and Experience:
  • High School Diploma or equivalent.
  • Minimum 1-3 years of professional-level experience required. Prior experience in the security, event staffing, law enforcement, and/or military experience preferred.
Physical and Mental Demands:

While performing the duties of this job, it is required to sit, stand, walk, talk, or hear. On occasion, it may be required to climb and work in high places, stoop, bend, or reach above the shoulders. Position may also require work in confined spaces and exposure to different types of outdoor weather conditions. Must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Environment:

The position is an office-based position with frequent requirements to work at or attend scheduled events in an outdoor environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. It is the policy of GardaWorld to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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