Senior Technical Product Manager II: Trust
4 weeks ago
About Care
Care is a consumer tech company with a mission to solve a human challenge we all face: finding great care for the ones we love. We're a team of entrepreneurs, self-starters, and big thinkers united behind a common cause. We're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways.
Position Overview:
Care's value proposition leads with trust and safety. Our platform helps people find employees they trust and can give the responsibility of a loved one. As a safety product manager, you will deliver initiatives to make that value proposition a reality.
Key Responsibilities:
- Identify and measure current trust scenarios and risk exposure, and explain how that exposure affects our user groups
- Prioritize solutions based on user needs, business objectives, and technical feasibility
- Lead key projects, partnering with T&S Operations, Customer Care, Policy, Legal, and Engineering, and other product teams across Care, to help mitigate brand risk
- Work on a product team to build, launch, and improve new and existing features
- Ensure the availability and integrity of product data and facilitate post-analysis learning
- Create detailed and clear product and testing requirements powered with metrics and OKRs
- Collaborate cross-functionally to drive business results
Requirements:
- 4-6 years of product management experience
- 3+ years of Trust and Safety experience
- Capable of driving clarity while balancing multiple perspectives and stakeholders
- Comfortable diving into ambiguous technical problems, working closely with engineering teams
- Experience working with Machine Learning and AI tools and partnering with Data Scientists to glean insights from data and build models that scale
- A quantitative degree (mathematics, engineering, computer science) is preferred
- Experience working in a fast-paced, agile environment, preferably a consumer-focused or marketplace service
- Experience developing product and user interface requirements
- Ability to think strategically and implement methodically. Strong team-orientation
- Ability to originate new creative ideas that are backed by data and to communicate those ideas to the team
- Detail-oriented, results-oriented, and well-organized with excellent follow-through
- Ability to balance multiple projects simultaneously
- Familiar with both front-end and back-end work, working with a full-stack development team to build features
About Our Culture:
Care supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, we recognize the power of a diverse and inclusive workforce and encourage applications from individuals with varied experiences, perspectives, and backgrounds.
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