Customer Service Representative

6 days ago


Tucson, Arizona, United States Wal-Mart Full time
About the Role

At Wal-Mart, we're committed to providing exceptional customer service and creating a welcoming environment for our members. As a Customer Service Representative - Member Specialist, you'll play a vital role in ensuring that our members receive the best possible experience.

Key Responsibilities
  • Maintain a clean and organized workspace, adhering to company standards and procedures.
  • Provide top-notch customer service by addressing member inquiries, resolving issues, and promoting Sam's Club products and services.
  • Process member transactions accurately and efficiently, handling payments, returns, refunds, and exchanges according to company policies.
  • Assist with training new associates on company processes and procedures, as well as teaching new technology and tool functionality.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans and using the Open Door Policy.
Requirements
  • A minimum of $17.00 per hour, with the potential to earn up to $24.00 per hour based on experience and performance.
  • Availability to work flexible schedules, including evenings and weekends.
  • Ability to lift up to 25 pounds and stand for long periods.
  • Strong communication and problem-solving skills, with a focus on delivering excellent customer service.
  • Previous retail or customer service experience is a plus.
Benefits
  • Competitive hourly wage range: $17.00 - $24.00 per hour.
  • Opportunities for professional growth and development.
  • Flexible scheduling to accommodate your needs.
  • Discounts on purchases at Sam's Club.
  • Access to comprehensive benefits, including health insurance, 401(k), and more.
About Us

At Wal-Mart, we're dedicated to creating a workplace where associates feel valued, supported, and empowered to succeed. We offer a range of benefits and opportunities for growth and development, making us an ideal choice for those seeking a rewarding career.



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