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Customer Relationship Manager
2 months ago
PNC is seeking a highly motivated and customer-focused individual to join our team as a Branch Sales and Service Associate. As a key member of our Retail Branch Banking Network, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Customer Acquisition and Retention: Acquire and deepen the branch customer base through proactive sales and service activities, identifying opportunities to improve customers' financial well-being.
- Sales and Service: Drive proactive sales conversations through internal and outbound interactions, leveraging a defined sales process to position PNC solutions and drive new revenue and customer loyalty.
- Product Knowledge and Education: Educate customers on options for managing financial transactions, leveraging technology, tools, and resources to achieve their financial goals.
- Risk Management: Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
- Team Collaboration: Collaborate with ecosystem partners to grow customers' share of wallet and drive business growth.
- Customer Focus: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Communication Skills: Effective communication concepts, tools, and techniques to transmit, receive, and accurately interpret ideas, information, and needs.
- Problem-Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems.
- Product Knowledge: Knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals.
Roles at this level typically do not require a university/college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience.
