Technical Assistant

5 days ago


Honolulu, Hawaii, United States University of Hawaii System Full time
About the Job
The University of Hawaii System is committed to delivering exceptional education and research experiences to our students and community. As a Technical Assistant, you will play a vital role in supporting the College of Education, Technology & Distance Programs by providing technical support services to our faculty and staff. This part-time position offers an exciting opportunity to work with a team of professionals and contribute to the success of our institution.

Job Responsibilities
As a Technical Assistant, your primary responsibilities will include providing technical support via web, phone, and in-person to COE faculty and staff. You will troubleshoot hardware and software issues, maintain classroom AV equipment, and deploy new systems. Additionally, you will respond to faculty and staff inquiries on software issues and instructional technology, perform weekly audits of IT equipment, and maintain knowledge of current and emerging desktop operating systems.

Skills and Qualifications
To be successful in this role, you must have experience with software and hardware troubleshooting (macOS and Windows), Zoom for desktop sharing and user support, and a clear understanding of customer service requirements. You must also possess a full-time graduate student status in good standing (3.0 GPA) in Learning Design and Technology, Information and Computer Sciences or related degree program. Strong written and organizational skills are essential, as well as competence in both Windows and Macintosh applications and platforms.

Benefits
The estimated annual salary for this position is $54,000 - $60,000, depending on qualifications and experience. Benefits include health, dental, and vision insurance, retirement plan, and paid time off. We offer a supportive work environment and opportunities for professional growth and development.

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