Gift Card and Licensing Specialist

2 weeks ago


Agoura Hills California, United States The Cheesecake Factory Full time


Position Overview:

This role is eligible for a hybrid work arrangement, allowing for a blend of remote and in-office work.

As a recognized leader in the dining industry, The Cheesecake Factory has been honored by Fortune Magazine as one of the "100 Best Companies to Work For" for over a decade.

Role Summary:
The Gift Card, Licensing & Public Relations Coordinator will be instrumental in providing support across three critical sectors within the Marketing Department. You will collaborate closely with the Senior Director of PR & Global Branding, the Associate Director of Gift Cards & Incentives, and the broader Marketing Team, focusing on Gift Cards, Public Relations, and Licensed Products.

Ideal Candidate Attributes:

Customer-Centric:
You excel in providing outstanding support, whether through phone interactions or face-to-face communication.

Innovative Problem Solver:
You proactively seek solutions and leverage your resources creatively.

Flexible and Adaptable:
You thrive in a dynamic environment, easily adjusting to shifting priorities and learning new tasks as business needs evolve.

Results-Oriented:
You are aware of deadlines and manage your time effectively to ensure timely deliverables.

Key Responsibilities:

Gift Card Management:
Assist with processing invoices, tracking, and approvals, and support reconciliation efforts.


Oversee the gift card email inbox, addressing inquiries from both internal and external stakeholders.

Manage internal orders that support the Corporate Support Center's requirements.

Help oversee the inventory of both physical and digital gift card programs and campaigns, which includes liaising with restaurants regarding inventory needs and managing shipments for new openings.

Support the development of key promotional campaigns for gift cards throughout the year.

Regularly review and update terms, conditions, and FAQs on both internal and external platforms for accuracy.

Assist in generating key reporting for gift cards and updating marketing recaps for all campaigns.

Collaborate with internal teams and external partners on various requests as needed.

Licensing Support:
Facilitate product reviews and tastings for licensed products associated with The Cheesecake Factory At Home.

Participate in weekly calls with licensing agencies and track action items effectively.

Maintain a comprehensive library of licensing photography, packaging designs, and partner advertisements.

Track licensing revenue and royalty payments diligently.

Public Relations Assistance:
Help in clipping and distributing significant media placements and relevant articles.

Maintain a library of media clips from both broadcast and print, logging noteworthy press coverage and awards.

Manage a video library that includes sizzle reels and media training content.


Coordinate logistics for local media opportunities nationwide, including securing spokespersons and managing briefing materials.

Oversee all logistics for media and social influencer tastings and dining experiences.


Provide general administrative support to the PR department, including note-taking, file maintenance, shipping materials, scheduling meetings, logging expenses, reconciling budgets, and creating presentations.


Qualifications:
Minimum of 2 years of experience in a financial or treasury-related role.

Associate's Degree is required.

Proficient in Microsoft Word, PowerPoint, and Excel.

Detail-oriented with a strong focus on accuracy.

Ability to manage large datasets and spreadsheets effectively.

Strong communication skills and the ability to work collaboratively across various teams.

Preferred Qualifications:
Bachelor's Degree is preferred.

About The Cheesecake Factory:


Since 2014, The Cheesecake Factory Incorporated has been recognized as one of the Fortune 100 Best Companies to Work For. We are a global public company with a revenue of $3.4 billion and a workforce of 47,500 across more than 300 casual dining establishments, including The Cheesecake Factory, North Italia, Grand Lux Cafe, Social Monk, and Fox Restaurant Concepts.

Our Bakery division produces over 35,000 delicious cheesecakes daily, along with other baked goods for our restaurants, international licensees, and third-party bakery clients.

We are committed to fostering a people-centered culture and creating an inclusive workplace for all. We welcome applicants from diverse backgrounds and encourage individuals from underrepresented communities to apply.


Compensation:
$32.50 per hour

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