Healthcare Office Supervisor

2 weeks ago

Philadelphia, Pennsylvania, United States Excel Medical Center Full time
Position Overview

Committed to Enhancing Community Health

Excel Medical Center is on the lookout for a skilled Medical Office Supervisor to contribute to our goal of delivering primary care services to the underserved populations in the Philadelphia area.


Join us in making a significant difference by supporting patients in their pursuit of quality healthcare.

This is an excellent opportunity to positively influence patient health in a managerial capacity while collaborating closely with healthcare providers, administrative staff, and patients.


About Us:

Excel Medical Center LLC is a dynamic primary care practice dedicated to serving the medically underserved adult population in urban Philadelphia through our numerous clinical locations. We also offer medical management services in various long-term care facilities.


Become part of a mission-driven, growth-focused healthcare organization that genuinely cares for the community.

  • As a proactive clinical and administrative leader, the Office Supervisor ensures the smooth operation of clinical office services in a fast-paced environment, overseeing front office personnel and office protocols, managing all communications (mail, faxes, emails); establishing filing systems; reviewing and processing supply orders; delegating and monitoring clerical tasks (assigning responsibilities to staff, ensuring all documentation is completed, prescriptions and patient records are properly scanned and uploaded, referrals and prior authorizations are accurately recorded in patient files, and fulfilling all necessary office responsibilities including care gaps, annual wellness visits, and chronic care management).
  • Direct reports may include Front Desk Medical Receptionists and Medical Assistants/Certified Medical Assistants (CMA/MA).
  • Enhances office efficiency by designing and implementing office systems, layouts, and equipment procurement in our spacious new facility.
  • Adheres to and enforces office policies, standards, and procedures (as provided by Administration); evaluates clinic performance against established standards; makes necessary adjustments and provides constructive feedback to staff, generating operational reports for management.
  • Meets operational needs by assigning tasks to front office clinical staff and following up on outcomes.
  • Keeps management updated weekly on the progress within the clinical office.
  • Maintains effective communication and collaboration with Providers, ensuring optimal support and the best delivery of care.
  • Leads office staff by conducting weekly meetings to discuss expectations, clinic performance metrics, and weekly tasks.
  • Enhances staff performance through coaching, counseling, monitoring, and evaluating job outcomes.
  • Ensures cleanliness and organization of the office environment (bathrooms, break room, front desk, patient rooms, etc.).
  • Stays informed on professional and technical knowledge by participating in regular meetings as requested by Administration.
  • Contributes to team objectives by achieving related results as necessary.
  • Prior experience with Electronic Medical Records (EMR) is essential; familiarity with AthenaOne is advantageous.
  • Experience with insurance portals such as PEAR, NaviNet, etc., is required.

Responsibilities may evolve to align with changing business needs.


Qualifications:

A minimum of 5-7 years of relevant experience as a medical office supervisor is required.

Certification and clinical experience as a CMA/MA, Phlebotomist, or Medical Receptionist is a plus.

Demonstrated leadership abilities, strong customer service focus, confidentiality maintenance, and a patient approach to resolving complex situations.

Experience supporting medical Providers (Physicians, Nurse Practitioners, etc.) is essential.

Prior EMR experience is mandatory; familiarity with AthenaOne is beneficial.

Experience with insurance portals is required, such as PEAR, NaviNet, etc.

Exceptional organizational and problem-solving skills.

Strong background in medical teamwork and front desk operations.

Excellent administrative skills to monitor clinic performance, ensuring compliance with goals and delivery of high-quality services.

A positive team leader with strong interpersonal communication skills, dedicated to staff development.

Bilingual proficiency in Spanish/English or Haitian Creole/English is a definite advantage.


*****


OUR MISSION

Excel Medical Center is dedicated to healing, educating, and caring for the community. We excel in providing adults with high-quality, evidence-based preventive care.

We strive for a healthier community by prioritizing our clients' healthcare needs.

We believe in fostering a strong, positive, and lasting partnership with our clients in managing their healthcare needs.


Primary Care

As primary care providers, we are committed to delivering day-to-day healthcare. We take responsibility as our patients' first point of contact and principal source of ongoing care, coordinating with trusted specialists and hospitals to provide the best possible care.


Behavioral Healthcare (BHI)

We recognize the real-life challenges our patients face in urban settings. Our integrated Behavioral Health treatment within our Primary Care practice helps patients navigate their journey beyond addiction and mental health challenges.


Preventive Care

Our preventive healthcare services focus on disease prevention. We provide these services with the understanding that preventive care, including screenings and immunizations, is essential for maintaining health.


Focus on Wellness:

We create an inviting atmosphere for our adult patients to visit us, whether they are healthy or in need of care.


Excel Medical Center LLC is an Equal Opportunity Employer.

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