Membership Services Coordinator
5 hours ago
This role is responsible for delivering exceptional member experiences, ensuring seamless interactions, and maintaining a positive atmosphere at the YMCA of Southwest Florida. As a key member of our team, you will be the first point of contact for members and guests, providing information, answering questions, and resolving issues in a professional and courteous manner.
Key Responsibilities- Provide exceptional member service, ensuring a positive and welcoming experience for all guests.
- Answer telephones in a prompt and courteous manner, providing accurate information and resolving member inquiries.
- Process membership transactions, including sign-ups, renewals, and cancellations, ensuring accuracy and attention to detail.
- Perform facility access control duties, including checking member cards, issuing locker keys, and entering visitors into the system.
- Assist with facility tours, providing information about programs and services.
- Participate in ongoing training and professional development to enhance skills and knowledge.
- One to two years of prior customer service experience preferred.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
- Professional appearance and behavior, with a positive attitude and high energy level.
- Able to maintain confidentiality and handle sensitive information with discretion.
- CPR and First Aid Certifications required within the first 30 days of employment.
- Completion of YMCA of the USA Child Abuse and Neglect class.
- Completion of the YMCA's Blood Borne Pathogens training.
- Staff Safety Requirements/Cleaning Protocols.
$13.00 per hour, with opportunities for advancement and professional growth.
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