Membership Sales Associate

2 days ago


SaintBauzilledePutois, Occitanie, United States BJ's Wholesale Club Full time
Job Summary

This part-time role is responsible for executing acquisition, retention, and cross-selling of BJ's Loyalty Programs. The successful candidate will provide excellent customer service, handle merchandise returns, exchanges, and general customer inquiries. The ideal candidate will have a strong understanding of BJ's Membership options and Co-Brand credit card.

Key Responsibilities
  • Promote the BJ's value proposition regarding acquisition, retention, and perks.
  • Convert potential members by actively pitching all membership programs in accordance with company policies and practices.
  • Sell BJ's membership products to potential new and existing members with high energy and determination.
  • Drive toward goal achievement, defined by business-established benchmarks and results.
  • Deliver superior customer service to members by serving as a first-line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-up, and pick-ups.
  • Follow tax-exempt/resale membership policies in regard to retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
  • Resolve member concerns in a courteous and timely manner. Escalate issues to PIC and MOD when necessary.
  • Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
  • Maintain all club policies and procedures.
Requirements
  • Prior front-line/customer service or previous sales experience preferred.
  • Results-driven with proven success in goal achievement.
  • Basic math skills preferred.
  • Computer proficiency preferred.
Work Environment

This role is located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.

The pay range for this position is starting from $14.50.



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