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Hotel Guest Services Director

2 months ago

MagstattleBas, Grand Est, United States Remington Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and driving business growth.

Key Responsibilities

  • Guest Services
    • Anticipate and respond to guest needs, maintaining a positive and professional demeanor at all times.
    • Ensure seamless check-in and check-out processes, providing personalized attention to guests.
  • Team Leadership
    • Lead and manage a team of front office associates, including interviewing, hiring, training, and scheduling.
    • Develop and implement strategies to improve team performance and guest satisfaction.
  • Operational Excellence
    • Manage and operate the hotel's front office systems, including MICROS, to ensure accuracy and efficiency.
    • Monitor and analyze key performance indicators to drive business growth and improve guest experiences.
  • Problem-Solving and Communication
    • Resolve guest complaints and concerns in a professional and timely manner.
    • Communicate effectively with guests, colleagues, and management to ensure seamless operations.

Requirements

  • Leadership and Management
    • Proven experience in leading and managing high-performing teams.
    • Strong leadership and communication skills.
  • Operational Expertise
    • Extensive knowledge of hotel operations, including front office systems and procedures.
    • Ability to analyze data and drive business growth.
  • Guest Focus
    • Passion for delivering exceptional guest experiences.
    • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer

As a Front Office Manager at Remington, you will have the opportunity to work with a dynamic team, drive business growth, and deliver exceptional guest experiences. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.