Front Desk Associate

3 weeks ago


Venice, Florida, United States Planet Fitness Full time
About Us

At Planet Fitness, our mission is to provide a high-quality fitness experience in a welcoming, judgement-free environment. We're proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and growing.

Job Summary

We're seeking a Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. You will be the face of our club, ensuring a positive and welcoming experience for everyone who walks through our doors.

Key Responsibilities
  • Greet members and guests, assist with questions and concerns, and promote our Judgement-Free Zone.
  • Resolve member concerns and escalate to a manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, updates, and cancellations.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces.
Requirements
  • 6-12 months of experience in a customer service environment is preferred.
  • Willingness to become CPR/AED certified (training provided by Planet Fitness).
  • Basic computer proficiency.
What We Offer
  • Free Black Card Membership.
  • 401(K) and Roth Retirement Savings Plan.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.

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