Expert Automotive Service Lane Director

1 day ago


Milpitas, California, United States Envision Motors of Milpitas Full time
Job Overview

We are seeking an experienced Service Lane Manager to lead our service lane team at Envision Motors of Milpitas. This key role is responsible for driving sales growth, improving customer satisfaction, and ensuring smooth operations.

Key Responsibilities
  • Lead the service lane team to achieve set targets, utilizing exceptional leadership skills and strategic planning.
  • Analyze declined labor sales and develop effective strategies to convert them into completed sales, driving revenue growth and profitability.
  • Coordinate with technicians and service advisors to optimize workflow, ensuring seamless communication and efficient service delivery.
  • Monitor customer satisfaction levels and promptly address any concerns or complaints, maintaining a high level of customer loyalty.
  • Maintain accurate records of service transactions, invoices, and related documentation, ensuring compliance and transparency.
  • Stay up-to-date with industry trends and continuously improve service lane operations, adopting best practices and innovative solutions.
Requirements
  • Prior experience as a Service Lane Manager, preferably in a Toyota dealership, with a proven track record of success.
  • Strong leadership, communication, and problem-solving skills, with the ability to work under pressure and meet deadlines.
  • Excellent analytical and decision-making abilities, with a focus on driving sales growth and customer satisfaction.
  • Proficiency in using service management software, with experience in data analysis and reporting.
Benefits
  • A competitive compensation package, including a base salary of $85,000 per year, commensurate with experience and qualifications.
  • The opportunity to work with a reputable automotive dealership, Envision Motors of Milpitas, known for its commitment to excellence and customer satisfaction.
  • Potential for career growth and advancement, with opportunities to take on new challenges and responsibilities.

About Envision Motors of Milpitas:

We are a well-established automotive dealership located in Milpitas, California. We pride ourselves on providing exceptional customer service and offering a wide range of vehicles and services. Our team is dedicated to delivering outstanding results and exceeding customer expectations.



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