Automotive Solutions Coordinator
4 weeks ago
We are looking for a skilled and customer-focused Service Advisor to join our team at Envision Motors of Milpitas. In this role, you will play a critical part in delivering exceptional customer experiences and driving business growth.
Compensation Package:
This position offers a salary range of $70,000 - $90,000 per annum, along with a comprehensive benefits package including health insurance, PTO & sick leave, and a 401(K) plan.
Key Responsibilities:
- Build trust with customers by actively listening to their needs and concerns.
- Accurately collect and record customer and vehicle information.
- Communicate vehicle symptoms and recommended maintenance in a clear and concise manner.
- Determine and recommend maintenance based on vehicle age, mileage, and history.
- Prepare detailed estimates for labor and parts, ensuring transparency and accuracy.
- Monitor progress and establish follow-up times to ensure timely completion of services.
- Verify final invoices against repair orders, maintaining precision and attention to detail.
- Provide clear explanations of completed work and charges to customers.
- A proven track record of delivering exceptional customer satisfaction.
- Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant.
- A very energetic and enthusiastic personality.
- A strong desire for long-term career growth and development.
- Unwavering personal and professional integrity.
- Proficiency in computer skills and a willingness to learn new programs.
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