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Customer Service Ambassador

1 month ago


Milpitas, California, United States Envision Motors of Milpitas Full time

Job Description

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  • We are looking for a motivated and results-driven Customer Service Ambassador to join Envision Motors of Milpitas. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.
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About the Role

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  • The ideal candidate will have a strong background in sales and customer service, with a proven track record of achieving high sales targets and exceeding customer expectations.
  • You will be responsible for maintaining accurate reporting systems, attending regular advisor meetings, and monitoring the performance of the service and parts departments.
  • Able to work effectively with cross-functional teams to achieve departmental goals and objectives.
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Responsibilities

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  • Producing high sales targets through effective customer interactions and relationship-building.
  • Maintaining accurate reporting systems to inform business decisions and drive growth.
  • Attending regular advisor meetings to share best practices and stay informed about company initiatives.
  • Monitoring the performance of the service and parts departments to identify areas for improvement.
  • Able to communicate complex information to customers in a clear and concise manner.
  • Fostering professional employee development and coordinating with department managers to determine training needs.
  • Maintaining a safe and clean work environment.
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Requirements

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  • A minimum of 1 year experience as a Service Advisor at an authorized dealership (not Express Advisor).
  • Strong skills in sales and customer service.
  • Able to communicate effectively with all customers.
  • MUST have CDK knowledge.
  • Valid driver's license with a clean record.
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What We Offer

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  • A competitive estimated salary range of $60,000 - $80,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and supportive work environment that values teamwork and collaboration.
  • The opportunity to work with a leading automotive company and contribute to its continued success.