Order Entry Service Representative
5 days ago
About Teledyne Technologies
We are a leading designer, manufacturer and distributor of high-speed electronic equipment located in Chestnut Ridge, NY. Our company provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
Job Description
We are currently looking for a Full-Time Order Entry Service Representative with knowledge of international shipping to join our order management team. As an Order Entry Service Representative, you will interact with our internal and external customers via email.
Responsibilities:
- Entering orders into an ERP booking system
- Proofing all orders for accuracy & release by the end of each business day
- Printing & emailing sales order acknowledgements to customers and appropriate sales engineer
- Resolving order discrepancies
- Preparing formal quotations & proposals as requested by sales engineers & customers
- Entering and tracking quotations within Salesforce database
- Engaging in heavy customer contact via email
- Ensuring all proper paperwork is filed in each order folder
- Maintaining excellent customer service to internal customers via email
- Periodically updating required spreadsheets
- Checking multiple customer portals along with customer support box for new purchase orders throughout the day
- Answering inbound calls on published sales phone line and assisting or routing customers to appropriate
Requirements and Qualifications
- Previous customer service experience
- Proficiency with email required; excellent skills in Excel, data entry, and Microsoft Word
- Understanding of various payment terms
- Experience in similar manufacturing environments
- Knowledge or experience with lead times for products
- Experience with shipping to foreign countries preferred
- Must be detail-oriented with ability to multi-task activities, work autonomously and proactively seek resolutions to open items
Salary Information
The estimated salary for this role is between $41,800.00 and $55,880.00 per year. Actual compensation may vary based on several factors including location, education/training, work experience, key skills, and type of position.
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