Customer Success Specialist

6 days ago


MN United States Apogee Enterprises Full time
Customer Success Specialist

Viracon LLC is a leader in architectural glass, and we're seeking a skilled Customer Success Specialist to join our team. As a key member of our team, you will play a crucial role in providing technical support and expertise related to our glass products and services.

Key Responsibilities:
  • Provide technical guidance and support to customers and Viracon associates during product selection, installation, and post-installation phases.
  • Analyze and interpret technical data, including product specifications, performance characteristics, and installation requirements.
  • Develop and deliver technical training sessions and presentations for Viracon associates.
  • Collaborate with engineering, manufacturing, and sales teams to address technical challenges and support product development efforts.
  • Monitor and assess product quality and performance claims, providing feedback for continuous improvement.
Requirements:
  • Bachelor's degree in Engineering, Architecture, or a related technical field (or equivalent experience).
  • Proven experience in a technical support or services role, preferably within the architectural glass or construction industry.
  • Strong understanding of glass products, installation techniques, and performance characteristics.
  • Excellent problem-solving skills with the ability to analyze and interpret technical data.
  • Effective communication and presentation skills, with the ability to convey complex technical information to non-technical audiences.
  • Proficiency in relevant software applications and tools, including finite element analysis (FEA), AutoCAD, Revit, Bluebeam, THERM, CMAST, Pyramid Analytics, LBNL Window and Optics.

Viracon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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